Plugin Not Working

  • Resolved Amine CH

    (@aminech)


    6 years, 11 months ago

    Hello,

    Is the plugin working with latest woocommerce version ?

    I installed plugin and added some up sells and cross sells through the plugin page but I see nothing when I click on Add to Cart on product page. I’m using Flatsome theme.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Julian Vu

    (@julianvu)

    6 years, 11 months ago

    Hello Amine CH,
    The plugins is working fine with the latest version of WooCommerce. Please check if you have turn on the plugin in
    1. Dashboard/ Boost Sales
    2. Boost Sales/ Up-sell Tab
    3. Boost Sales/ Cross sell Tab

    Thread Starter Amine CH

    (@aminech)

    6 years, 11 months ago

    @julianvu
    Thank you for your reply,
    It looks like it’s not compatible with Flatsome theme.

    I have disabled all plugins and still not working. Flatsome theme has its own small cart dropdown when Add to Cart is clicked. It may be causing some incompatibility.

    • This reply was modified 6 years, 11 months ago by Amine CH.
    Julian Vu

    (@julianvu)

    6 years, 11 months ago

    Hello Amine CH,
    There is no problem with flatsome theme.
    Do you use categories to manage your products?

    Thread Starter Amine CH

    (@aminech)

    6 years, 11 months ago

    Hello Julian,

    Thank you for your help and I apology for the inconvenience. The issue was in my wp admin panel.
    Upsell – Cross sell – Discount – Design tabs were unclickable (I taught they are disabled by default in free version) because of incompatibility with Alidropship plugin. After disabling it I managed to click the tabs and enable Upsell and Cross sell.

    Thank you for the great plugin!

    • This reply was modified 6 years, 11 months ago by Amine CH.
    Julian Vu

    (@julianvu)

    6 years, 11 months ago

    You are welcome 🙂

Viewing 5 replies - 1 through 5 (of 5 total)
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