Title: Plugin not working
Last modified: March 14, 2018

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# Plugin not working

 *  Resolved [waltermitas](https://wordpress.org/support/users/waltermitas/)
 * (@waltermitas)
 * [8 years ago](https://wordpress.org/support/topic/plugin-not-working-612/)
 * Hello,
 * The pluging stopped working.
 * No images found!
    Try some other hashtag or username
 * Wordpress 4.9.4 and plugin Version 1.4.1
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-not-working-612%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Contributor [Craig at Smash Balloon](https://wordpress.org/support/users/craig-at-smash-balloon/)
 * (@craig-at-smash-balloon)
 * [8 years ago](https://wordpress.org/support/topic/plugin-not-working-612/#post-10073763)
 * Hey waltermitas,
 * Sorry for the confusion! It looks like you have another plugin installed or are
   using a part of your theme to display your feed. Our plugin will not produce 
   that message.
 * Thanks,
 * Craig
 *  [wilsonf1](https://wordpress.org/support/users/wilsonf1/)
 * (@wilsonf1)
 * [8 years ago](https://wordpress.org/support/topic/plugin-not-working-612/#post-10074178)
 * I am getting a similar problem here:
 * [http://www.entermotorsport.com/partners](http://www.entermotorsport.com/partners)
 * GET [https://api.instagram.com/v1/users/entermotorsport?access_token=7281105850.3a81a9f.8c7b500f53904266b048db3555b0ec7c&callback=jQuery112407030992777014391_1521038255825&_=1521038255826](https://api.instagram.com/v1/users/entermotorsport?access_token=7281105850.3a81a9f.8c7b500f53904266b048db3555b0ec7c&callback=jQuery112407030992777014391_1521038255825&_=1521038255826)
   net::ERR_ABORTED
 * GET [https://api.instagram.com/v1/users/NaN/media/recent?access_token=7281105850.3a81a9f.8c7b500f53904266b048db3555b0ec7c&count=33&callback=instafeedCached3d2d59c6715bef3.parse](https://api.instagram.com/v1/users/NaN/media/recent?access_token=7281105850.3a81a9f.8c7b500f53904266b048db3555b0ec7c&count=33&callback=instafeedCached3d2d59c6715bef3.parse)
   net::ERR_ABORTED
 *  [wilsonf1](https://wordpress.org/support/users/wilsonf1/)
 * (@wilsonf1)
 * [8 years ago](https://wordpress.org/support/topic/plugin-not-working-612/#post-10074196)
 * FF says:
 * Loading failed for the <script> with source “https://api.instagram.com/v1/users/
   entermotorsport?access_token=7281105850.3a81a9f.8c7b500f53904266b048db3555b0ec7c&
   callback=jQuery112409035220668119623_1521038545115&_=1521038545116”.
    partners:
   1
 * Loading failed for the <script> with source “https://api.instagram.com/v1/users/
   NaN/media/recent?access_token=7281105850.3a81a9f.8c7b500f53904266b048db3555b0ec7c&
   count=33&callback=instafeedCached94fc459c868b8fc.parse”.
    partners:1
 *  [wilsonf1](https://wordpress.org/support/users/wilsonf1/)
 * (@wilsonf1)
 * [8 years ago](https://wordpress.org/support/topic/plugin-not-working-612/#post-10074215)
 * Figured it out:
 * I’d copied in my username and NOT my instagram user ID.
 *  Plugin Contributor [Craig at Smash Balloon](https://wordpress.org/support/users/craig-at-smash-balloon/)
 * (@craig-at-smash-balloon)
 * [8 years ago](https://wordpress.org/support/topic/plugin-not-working-612/#post-10074346)
 * Hey wilsonf1,
 * Glad you could fix this! Let me know if you ever need anything else.
 * Thanks,
 * Craig
 *  [andyd69](https://wordpress.org/support/users/andyd69/)
 * (@andyd69)
 * [8 years ago](https://wordpress.org/support/topic/plugin-not-working-612/#post-10074562)
 * I have an error. WP4.9.4. Latest plugin 1.62.
 * Instagram has returned invalid data. The instagram account is working, the plugin
   was working yesterday no problems.
 * [http://jonathanbeaumont.com/](http://jonathanbeaumont.com/)
 * Please assist. Andy.
 *  Plugin Contributor [Craig at Smash Balloon](https://wordpress.org/support/users/craig-at-smash-balloon/)
 * (@craig-at-smash-balloon)
 * [8 years ago](https://wordpress.org/support/topic/plugin-not-working-612/#post-10075478)
 * Hey andyd69,
 * It looks like you have our plugin installed but something else is creating the
   error message you see. There isn’t anything in Instagram Feed that would produce
   an error like this. You may need to contact the theme author to see what the 
   problem might be.
 * – Craig
 *  [mackyfamous](https://wordpress.org/support/users/mackyfamous/)
 * (@mackyfamous)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-working-612/#post-10188817)
 * Hi
 * I’m having similar issue in here [http://www.russh.com/milan-fashion-week-aw-18/](http://www.russh.com/milan-fashion-week-aw-18/)
   
   Can you help solve this? Do you know what cause this issue?
 * Thanks.
 *  Plugin Contributor [Craig at Smash Balloon](https://wordpress.org/support/users/craig-at-smash-balloon/)
 * (@craig-at-smash-balloon)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-working-612/#post-10190709)
 * Hey mackyfamous,
 * It looks like you have the “Pro” version installed so if you need further help,
   could you contact us on our support page here [https://smashballoon.com/instagram-feed/support/](https://smashballoon.com/instagram-feed/support/)?
 * Your problem occurs in the “free” version as well, however. As of April 4th you
   can no longer display feeds from other user accounts that you don’t also have
   access tokens for. Take a look at this article: [https://smashballoon.com/instagram-api-changes-april-4-2018/](https://smashballoon.com/instagram-api-changes-april-4-2018/)
 * Hopefully that helps!

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Plugin not working’ is closed to new replies.

 * ![](https://ps.w.org/instagram-feed/assets/icon-256x256.png?rev=2700807)
 * [Smash Balloon Social Photo Feed – Easy Social Feeds Plugin](https://wordpress.org/plugins/instagram-feed/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/instagram-feed/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/instagram-feed/)
 * [Active Topics](https://wordpress.org/support/plugin/instagram-feed/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/instagram-feed/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/instagram-feed/reviews/)

 * 9 replies
 * 5 participants
 * Last reply from: [Craig at Smash Balloon](https://wordpress.org/support/users/craig-at-smash-balloon/)
 * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-working-612/#post-10190709)
 * Status: resolved