Title: Plugin Not Working Last modified: February 11, 2018 --- # Plugin Not Working * Resolved [Fraz26](https://wordpress.org/support/users/fraz26/) * (@fraz26) * [8 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-605/) * I am a beginner of WordPress and my site’s images are not looking appropriate on mobile devices especially the devices with 480 width (smartphone). I have installed adaptive images plugin saved the settings but still images are not resizing on mobile devices. Please check my website page I shared in the above field. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-not-working-605%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 24 total) 1 [2](https://wordpress.org/support/topic/plugin-not-working-605/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-not-working-605/page/2/?output_format=md) * Plugin Author [Takis Bouyouris](https://wordpress.org/support/users/nevma/) * (@nevma) * [8 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-605/#post-9973761) * Hello, my friend, * I did check your website and it seems that the Adaptive Images plugin is actually working! The special cookie that the plugin sets is being set correctly and if you check your website via your browser’s developer tools in responsive web design mode you will see what I mean. * Also you can check some debugging urls on any of your images, like [http://seoexpertadviser.com/wp-content/themes/enigma/images/header-bg.jpg?debug=true](http://seoexpertadviser.com/wp-content/themes/enigma/images/header-bg.jpg?debug=true), [http://seoexpertadviser.com/wp-content/themes/enigma/images/header-bg.jpg?debug=original](http://seoexpertadviser.com/wp-content/themes/enigma/images/header-bg.jpg?debug=original) and [http://seoexpertadviser.com/wp-content/themes/enigma/images/header-bg.jpg?resolution=320,1](http://seoexpertadviser.com/wp-content/themes/enigma/images/header-bg.jpg?resolution=320,1). * Let me know if I can help you any further. * Cheers, Takis * [jingzsato](https://wordpress.org/support/users/jingzsato/) * (@jingzsato) * [8 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-605/#post-9981811) * Hi Takis, * I am also having the same problem. I installed the plugin successfully without errors and was able to get a good debug info without errors as well but still, the plugin is not working. I don’t understand why… * I even checked the cache folders and the images are there… * Please note that on the main pages, everything is mobile responsive even before I installed the plugin (WP theme is already mobile ready). What I needed to be responsive are the [services page images](http://youronlinepublicist.com/publicity-campaigns/). What I placed on the content are not resizing or responsive. * My website is [http://www.youronlinepublicist.com](http://www.youronlinepublicist.com) * Debug info: * PHP GD library is installed. * ✔ Image cache directory has been created. * /home2/yopadmin/public_html/wp-content/cache/adaptive-images => drwxr-xr-x * ✔ Installation .htaccess file is setup OK. * /home2/yopadmin/public_html/.htaccess => -rw-r–r– * ❖ Adaptive images settings dump: * array(14) { [“resolutions”]=> array(3) { [0]=> int(1024) [1]=> int(640) [2]= > int(480) } [“landscape”]=> bool(true) [“hidpi”]=> bool(true) [“cdn-support”] => bool(true) [“cache-directory”]=> string(21) “cache/adaptive-images” [“watched- directories”]=> array(2) { [0]=> string(18) “wp-content/uploads” [1]=> string( 17) “wp-content/themes” } [“jpeg-quality”]=> int(75) [“sharpen-images”]=> bool( true) [“watch-cache”]=> bool(true) [“browser-cache”]=> float(180) [“version”] => string(6) “0.6.64” [“sanitized”]=> bool(true) [“wp-content-dir”]=> string( 38) “/home2/yopadmin/public_html/wp-content” [“wp-content-url”]=> string(41) “ [http://youronlinepublicist.com/wp-content”](http://youronlinepublicist.com/wp-content”);} * I hope you can help me on this please… * Thanks * Plugin Author [Takis Bouyouris](https://wordpress.org/support/users/nevma/) * (@nevma) * [8 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-605/#post-9981986) * Hello my friend, * I did check your website and I believe that the Adaptive images plugin is working fine there, too. I do realise it is kind of difficult to verify this on their own, because the plugin works really transparently. * However, usually a good way is to check one’s website via their browser’s web developer tools in responsive design mode (Firefox is particularly good at this) or by visiting any image directly and adding the special debugging url parameters to it like this: [http://youronlinepublicist.com/wp-content/uploads/2018/02/Digital_Marketing-768×307.jpg?debug=true](http://youronlinepublicist.com/wp-content/uploads/2018/02/Digital_Marketing-768x307.jpg?debug=true), [http://youronlinepublicist.com/wp-content/uploads/2018/02/Digital_Marketing-768×307.jpg?debug=original](http://youronlinepublicist.com/wp-content/uploads/2018/02/Digital_Marketing-768x307.jpg?debug=original) and [http://youronlinepublicist.com/wp-content/uploads/2018/02/Digital_Marketing-768×307.jpg?resolution=320,1](http://youronlinepublicist.com/wp-content/uploads/2018/02/Digital_Marketing-768x307.jpg?resolution=320,1). * Let me know if I can help you any further. * Cheers, Takis * [jingzsato](https://wordpress.org/support/users/jingzsato/) * (@jingzsato) * [8 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-605/#post-9982160) * Hi Takis, * Yeah everything looks fine and no errors but I just don’t know why it doesn’t work… * I did try accessing the website using the chrome dev tool and even on my own mobile phone and still no changes. The images on the pages still does not shrink. Did I miss something? * Plugin Author [Takis Bouyouris](https://wordpress.org/support/users/nevma/) * (@nevma) * [8 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-605/#post-9982264) * Hello, again, * Well what I am saying is that the plugin **does**. You just need to check it out the right way. Look at these screenshots: [http://prntscr.com/ifn2et/](http://prntscr.com/ifn2et/) and [http://prntscr.com/ifn34h/](http://prntscr.com/ifn34h/). * What is probably a bit confusing, but totally intentional, is that the plugin does not affect how the images appear to the end user. It only changes the transferred size of the images, so that smaller devices will download smaller versions of the images! * Does this make any more sense to you? * Cheers, Takis * [jingzsato](https://wordpress.org/support/users/jingzsato/) * (@jingzsato) * [8 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-605/#post-9982493) * Oh… I thought the plugin will also reduce or shrink the image’s view according to the viewer’s device. I am looking on something that changes the image sizes on the end user. Any suggestions? * Plugin Author [Takis Bouyouris](https://wordpress.org/support/users/nevma/) * (@nevma) * [8 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-605/#post-9982785) * But it does shrink images according to the viewers device. However, the rendering of the images is still up to the layout and the CSS of the theme. In other words, an image should appear more or less the same with or without the Adaptive Images plugin but the actual download size will be a lot smaller in smaller devices. This is the core concept of the plugin itself! * Cheers, Takis * [jingzsato](https://wordpress.org/support/users/jingzsato/) * (@jingzsato) * [8 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-605/#post-9983246) * Just found out the problem and finally solved it. My theme is already mobile responsive and the image was dependent on the theme I used. * How I did it before: Opened the page to edit, clicked on “Add Media” to choose the image I wanted, then clicked on “insert to page”…this did not worked properly coz it did not make the images adaptive for mobile. * What I did was instead of choosing the image, I used the image URL, copy/pasted to the “insert from URL” field then insert into page. This time it worked. Apparently, the theme does not shrink or reduce the image for mobile if I did not use the image URL. * Thanks anyway Takis for the quick response. Appreciate it. =) * Plugin Author [Takis Bouyouris](https://wordpress.org/support/users/nevma/) * (@nevma) * [8 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-605/#post-9983855) * You are very welcome, my friend! * [avashije](https://wordpress.org/support/users/avashije/) * (@avashije) * [8 years ago](https://wordpress.org/support/topic/plugin-not-working-605/#post-10066988) * Hi, * Could you please help me in determining if my plugin is working? Here is the page I am testing, but I see no change in the Natural Image size when I hover in the web inspector after resizing the screen. * [http://test.santafecanyonroad.net/artists/carol-anthony](http://test.santafecanyonroad.net/artists/carol-anthony) * Plugin Author [Takis Bouyouris](https://wordpress.org/support/users/nevma/) * (@nevma) * [8 years ago](https://wordpress.org/support/topic/plugin-not-working-605/#post-10067098) * Hello, [@avashije](https://wordpress.org/support/users/avashije/), * It seems that the Adaptive Images plugin is working fine in your test website. Take a look at this screenshot [http://prntscr.com/iqbdsc/](http://prntscr.com/iqbdsc/). There you can see a very simple way of checking with your browser’s Developer Tools in Responsive Web Design Mode. * Let me know if I can help any further. * Cheers, Takis * [avashije](https://wordpress.org/support/users/avashije/) * (@avashije) * [8 years ago](https://wordpress.org/support/topic/plugin-not-working-605/#post-10069971) * Thank you for looking into this. I see now that when I inspect on Safari from my iPhone, the image is resized. However, when I resize a desktop browser screen to a narrow width, the image does not change resolutions (tried in Firefox, Chrome and Safari). I tried reloading the page at the smaller size as well as clearing my browser histories, but to no avail. Please let me know what you think. * Thanks, * Ava * Plugin Author [Takis Bouyouris](https://wordpress.org/support/users/nevma/) * (@nevma) * [8 years ago](https://wordpress.org/support/topic/plugin-not-working-605/#post-10070161) * Hello, Ava, * I cannot guarantee that any browser in Responsive web design mode actually reports a smaller screen size in all environments. I am pretty sure that at least Firefox and Chrome do so in Windows! * This is the only critical feature that stands in the way: the browser must actually report a smaller screen size via Javascript. If it does, then the plugin is able to detect this and serve downsized images. * The technique with which one can debug this is what showed to you earlier. in addition one may add `?debug=true` (show debugging information), `?debug=original`( show the original non-resized version of the image)and `?resolution=320,1` (show an image as if it were requested by a device with a 320px width and a device pixel ratio equal to 1) at the end of any image in order to find out more about how each situation is handled. * Cheers, Takis * [viveadmin](https://wordpress.org/support/users/viveadmin/) * (@viveadmin) * [7 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-working-605/#post-10544039) * Hello! I also installed the plugin successfully. But images are not cached ( Cache folder is empty) and displayed in full size. I tried to include CDN support. Images are displayed with the required resolution parameter, but they are not compressed. Ask to help with the decision of this problem very much . * **Debug info** * ✔ PHP GD library is installed. * ✔ Image cache directory has been created. * /home/kzgxvmmx/public_html/wp-content/cache/adaptive-images => drwxr-xr-x * ✔ Installation .htaccess file is setup OK. * /home/kzgxvmmx/public_html/.htaccess => -rw-r–r– * ❖ Adaptive images settings dump: * array(14) { [“resolutions”]=> array(3) { [0]=> int(1024) [1]=> int(640) [2]= > int(480) } [“cdn-support”]=> bool(true) [“cache-directory”]=> string(21) “cache/ adaptive-images” [“watched-directories”]=> array(2) { [0]=> string(18) “wp-content/ uploads” [1]=> string(17) “wp-content/themes” } [“jpeg-quality”]=> int(25) [“ sharpen-images”]=> bool(true) [“watch-cache”]=> bool(true) [“browser-cache”]= > float(180) [“landscape”]=> bool(false) [“hidpi”]=> bool(false) [“version”]= > string(6) “0.6.64” [“sanitized”]=> bool(true) [“wp-content-dir”]=> string(37)“/ home/kzgxvmmx/public_html/wp-content” [“wp-content-url”]=> string(30) “[https://vive.com.ua/wp-content”](https://vive.com.ua/wp-content”);} * **System information** * Web Server Apache * Document Root /home/kzgxvmmx/public_html * PHP 5.6.37 * PHP Time Limit 300 * PHP Memory Limit 512M * PHP Post Max Size 128M * PHP Upload Max Size 128M * PHP Max Input Vars 10000 * PHP Display Errors No * PHP Error Log error_log * MySQL 5.5.5-10.1.34-MariaDB * MySQL Ext/mysqli Yes * MySQL Table Prefix grdn_ * MySQL DB Charset utf8mb4 * WP 4.9.7 * WP Multisite No * WP Debug Mode No * WP Site url [https://vive.com.ua](https://vive.com.ua) * WP WP Home url [https://vive.com.ua](https://vive.com.ua) * WP Permalinks /%category%/%postname%/ * WP home path /home/kzgxvmmx/public_html/ * WP content dir /home/kzgxvmmx/public_html/wp-content * WP plugin dir /home/kzgxvmmx/public_html/wp-content/plugins * WP content url [https://vive.com.ua/wp-content](https://vive.com.ua/wp-content) * WP plugin url [https://vive.com.ua/wp-content/plugins](https://vive.com.ua/wp-content/plugins) * WP Locale ru_RU * WP Memory Limit 40M * WP Max Upload Size 128mb * WP Active plugins 404page – your smart custom 404 error page v.7 by Peter Raschendorfer Adaptive Images for WordPress v.0.6.64 by Nevma Advanced Custom Fields Pro v. 5.3.1 by elliot condon Akismet Anti-Spam v.4.0.2 by Automattic Animate It! v. 2.3.2 by eLEOPARD Design Studios API KEY for Google Maps v.1.2.0 by GeoDirectory Author hReview v.1.0 by Hesham Zebida Black Studio TinyMCE Widget v.2.6.2 by Black Studio Breadcrumb NavXT v.6.1.0 by John Havlik Contact Form 7 Multi-Step Forms v.3.0.8 by Webhead LLC. Contact Form 7 v.5.0.3 by Takayuki Miyoshi Duplicate Page v.2.7 by mndpsingh287 Easy FancyBox v.1.8.5 by RavanH Essential Grid v.2.0.9.1 by ThemePunch Google XML Sitemaps v.4.0.9 by Arne Brachhold HTML Editor Syntax Highlighter v.2.2.3 by Petr Mukhortov Easy HTTPS (SSL) Redirection v.1.9 by Tips and Tricks HQ Inspectlet 2.0 – Session Recording and Heatmaps v.2.0 by Inspectlet Google Analytics by Lara – Pro v.2.0 by Amr M. Ibrahim Loco Translate v.2.1.4 by Tim Whitlock Poptin v.0.9.5 by Poptin Portfolio Post Type v.0.9.3 by Devin Price QreativeShortcodes v.1.0.0 by QreativeThemes Rich Contact Widget v.1.4.6 by Rémy Perona Schema Default Image v.1.0 by Hesham Schema v.1.7.1 by Hesham Simple Page Sidebars v.1.2.1 by Cedaro Page Builder от SiteOrigin v.2.7.3 by SiteOrigin Slide Anything – Responsive Content / HTML Slider and Carousel v.2.1.10 by Simon Edge SiteOrigin Бандл Виджетов v.1.12.1 by SiteOrigin TwentyTwenty v. 1.0 by Corey Martin VDZ Call Back Plugin v.1.7.6 by VadimZ Yoast SEO v.7.9 by Команда Yoast * WP MU plugins * Sincerely, viveadmin * [viveadmin](https://wordpress.org/support/users/viveadmin/) * (@viveadmin) * [7 years, 8 months ago](https://wordpress.org/support/topic/plugin-not-working-605/#post-10544501) * UPD: I noticed a regularity: if the images were added using a visual editor, the plugin works well. If I added them via html, the images are displayed full- size. Can the images have a certain class for the plugin work correctly? * Correct work: [https://vive.com.ua/landscaping/3-prostyh-soveta-po-prigotovleniyu-lujayki-k-vesne/](https://vive.com.ua/landscaping/3-prostyh-soveta-po-prigotovleniyu-lujayki-k-vesne/) * Ignoring of images: [https://vive.com.ua/landscaping/rasteniya-dlya-alpinariya/](https://vive.com.ua/landscaping/rasteniya-dlya-alpinariya/) * Thanks, viveadmin Viewing 15 replies - 1 through 15 (of 24 total) 1 [2](https://wordpress.org/support/topic/plugin-not-working-605/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-not-working-605/page/2/?output_format=md) The topic ‘Plugin Not Working’ is closed to new replies. * ![](https://ps.w.org/adaptive-images/assets/icon-256x256.png?rev=1138642) * [Adaptive Images for WordPress](https://wordpress.org/plugins/adaptive-images/) * [Frequently Asked Questions](https://wordpress.org/plugins/adaptive-images/#faq) * [Support Threads](https://wordpress.org/support/plugin/adaptive-images/) * [Active Topics](https://wordpress.org/support/plugin/adaptive-images/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/adaptive-images/unresolved/) * [Reviews](https://wordpress.org/support/plugin/adaptive-images/reviews/) * 24 replies * 5 participants * Last reply from: [Takis Bouyouris](https://wordpress.org/support/users/nevma/) * Last activity: [7 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-605/page/2/#post-10580219) * Status: resolved