Title: Plugin not working
Last modified: September 3, 2016

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# Plugin not working

 *  [arnohist](https://wordpress.org/support/users/arnohist/)
 * (@arnohist)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/plugin-not-working-362/)
 * The ftp/sftp works but it is a pain to set it up.
 * The plugin does not work at all in half of my webites. I have contacted customer
   service and they do not know what causes it. The only suggestion was to use the
   ftp method.
 * As a service, Codeguard is really great (although BackupBuddy is catching up 
   with live stash) but they really need to sort the issues with this plugin.

Viewing 1 replies (of 1 total)

 *  Plugin Author [jmanuzak](https://wordpress.org/support/users/jmanuzak/)
 * (@jmanuzak)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-362/#post-8064676)
 * Hi arnohist,
 * I think there may have been a bit of a miscommunication and I sincerely apologize
   that we gave you the impression that we did not know what caused your issue. 
   Our plugin was designed to work with the median-sized WordPress site running 
   on average shared hosting. As you found, in cases where WordPress installations
   do not meet the criteria to use our plugin, we do offer a much more reliable 
   SFTP & MySQL (direct or ssh) product line that supports over 75,000 customers
   at 99.999% reliability levels, and backs sites up as large as 100GB.
 * We take the business of backing up your website very seriously and in the case
   where our plugin is not a good fit, we want to be able to quickly help customers
   move to a solution that does not depend as much on the size of their website 
   or their underlying host.
 * If you encounter issues in the future with configuring your backup using either
   the plugin or our SFTP/MySQL products, please don’t hesitate to contact our support
   team and ask for me. We would be more than happy to assist you or any other customer
   with the configuration process to make it as smooth and pain-free as possible.
 * Jonathan

Viewing 1 replies (of 1 total)

The topic ‘Plugin not working’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/codeguard_e2dbcb.svg)
 * [CodeGuard](https://wordpress.org/plugins/codeguard/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/codeguard/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/codeguard/)
 * [Active Topics](https://wordpress.org/support/plugin/codeguard/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/codeguard/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/codeguard/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [jmanuzak](https://wordpress.org/support/users/jmanuzak/)
 * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-362/#post-8064676)