Title: Plugin not working Last modified: August 20, 2016 --- # Plugin not working * Resolved [protohominid](https://wordpress.org/support/users/protohominid/) * (@protohominid) * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-35/) * I have a client with two sites on which I have the plugin installed. I can’t get either one to do anything. I successfully connect the plugin to her DreamObjects account, and the buckets are showing up, but when I click the “Backup ASAP” and wait a while, nothing is backed up AFAIK. I enabled logging on both sites and this is what I have on one of them: * ``` [2013/01/08 03:56:26] Scheduled ASAP backup. [2013/01/08 04:00:24] List of files added to the zip. [2013/01/08 04:00:29] SQL file created (1 MB). [2013/01/08 04:00:29] SQL filename added to zip. ``` * On the other site the log file is blank. * Any ideas on troubleshooting? I contacted Dreamhost and exchanged several emails with their support, but they referred me to you. 😛 * Thanks in advance. * [http://wordpress.org/extend/plugins/dreamobjects/](http://wordpress.org/extend/plugins/dreamobjects/) Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/plugin-not-working-35/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-not-working-35/page/2/?output_format=md) * Plugin Author [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/) * (@ipstenu) * 🏳️‍🌈 Advisor and Activist * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-35/#post-3343456) * Are you comfortable with command line? * The wp-cli command ‘wp dreamobjects backup’ sometimes runs better. * Also if the log stops at `[2013/01/08 04:00:29] SQL filename added to zip.` and doesn’t go any further, then it’s not copying the files up. That should throw an error when that happens. Can you add other files to those buckets? * Thread Starter [protohominid](https://wordpress.org/support/users/protohominid/) * (@protohominid) * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-35/#post-3343511) * Hey Mika, * I am somewhat comfortable with the command line, but I’d need some instructions on how to run the command you mention. * I **was** able to manually upload a file to the bucket through the plugin’s interface. * Plugin Author [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/) * (@ipstenu) * 🏳️‍🌈 Advisor and Activist * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-35/#post-3343536) * It’s actually pretty simple. All DreamHost servers have WP-cli on them, which lets you run various WP commands. * So you SSH into yr account, and go to your WP folder (if its in domain.com/blog, you type `cd blog` to change directories). * Then you type `wp dreamobjects backup` and hit enter. It should run an ASAP backup on its own. * Thread Starter [protohominid](https://wordpress.org/support/users/protohominid/) * (@protohominid) * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-35/#post-3343547) * Mika, I successfully ran a backup using the wp-cli command (thanks!), and it shows up when I go to the plugin’s “Uploader” page… But not on the “Backups” page. What can I do to get the plugin to automatically run backups? I don’t want to have to manually run this command every week on two sites… * BTW, I noticed that the backup I just did via the command line was saved to the root dir of the bucket; however there is another backup created by DreamHost tech support last week that is in a subdirectory (titled with the site name), and that file IS showing up on the plugin’s “Backups” page. Very confusing. 😛 * Plugin Author [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/) * (@ipstenu) * 🏳️‍🌈 Advisor and Activist * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-35/#post-3343552) * > I successfully ran a backup using the wp-cli command (thanks!), and it shows > up when I go to the plugin’s “Uploader” page… But not on the “Backups” page. * That sounds like you don’t have the backups ‘bucket’ selected correctly. * > BTW, I noticed that the backup I just did via the command line was saved to > the root dir of the bucket; * You are person #2 with that peculiar quirk. Are you changing the location of your home/site URLs in the wp-config.php file with defines? * Also have you tried just doing an SQL backup? You may have multiple issues, one of which is that when you have a larger zip (i.e. 50+ megs), the combo of PHP and DHO code goes wonky with uploads. This isn’t just a ‘me’ problem either, it happens on Amazon :/ I’m working with an engineer here on it, though. * Thread Starter [protohominid](https://wordpress.org/support/users/protohominid/) * (@protohominid) * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-35/#post-3343585) * > That sounds like you don’t have the backups ‘bucket’ selected correctly. * I’m not sure what else to do besides selecting the bucket in the plugin’s “Backups” page. I create a bucket in DreamObjects, and then select it from the “Bucket Name” dropdown menu, and click “Update Options”. What am I missing? * > You are person #2 with that peculiar quirk. Are you changing the location of > your home/site URLs in the wp-config.php file with defines? * I’m defining WP_HOME and WP_SITEURL with `'http://' . $_SERVER['HTTP_HOST']` * > Also have you tried just doing an SQL backup? * Do you mean using the DreamObjects plugin? Yes, I just tried deselecting “All Files” and ran a “Backup ASAP” and it worked. So there’s something the plugin doesn’t like about the non-mysql files… * Plugin Author [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/) * (@ipstenu) * 🏳️‍🌈 Advisor and Activist * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-35/#post-3343591) * > I’m defining WP_HOME and WP_SITEURL with ‘[http://’](http://’); . > $_SERVER[‘HTTP_HOST’] * Okay. That makes two people, so I’m calling it officially a bug. Doing that makes the uploads go in weird places. I’m going to try changing a couple defines and see if I can make that behave better by coding it in a different place. * > Do you mean using the DreamObjects plugin? Yes, I just tried deselecting “All > Files” and ran a “Backup ASAP” and it worked. So there’s something the plugin > doesn’t like about the non-mysql files… * I bet it’s the size. I’m working with an engineer in house to see if we can split the uploads into smaller chunks. * [Mika Epstein](https://wordpress.org/support/users/ipstenu-dh/) * (@ipstenu-dh) * DreamHost Rep * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-35/#post-3343693) * Just so you know, I’m working on a new version, but likely it won’t fix these problems. * Working with engineering we found a separate ‘quirk’ that means the fix wouldn’t work on all of our servers, which means I don’t want to use it yet. Still, I’m prepping so that it’ll be easier to fix the ‘file is too large, you can’t haz it!’ problem. * Now it’s _possible_ I’ve sorted out the Home/SiteURL mess with the changes, and I am testing it out as best I can. Fingers crossed. * Plugin Author [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/) * (@ipstenu) * 🏳️‍🌈 Advisor and Activist * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-35/#post-3343695) * I take that back. * Beta version of 3.0b is up here: [http://downloads.wordpress.org/plugin/dreamobjects.zip](http://downloads.wordpress.org/plugin/dreamobjects.zip) * That SHOULD fix the ‘file is too large, arrrrgh’ errors. The formatting of the backups is weird (that is, you get the zip name, rather than a pretty name), and that’s my last cleanup task, should the rest work. If you want to beta test, I would greatly appreciate it 🙂 * [Michael](https://wordpress.org/support/users/nikonratm/) * (@nikonratm) * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-35/#post-3343696) * Really appreciating all the effort Mika! * Unfortunately mine still seems to be pooping out on the file zipping stage, deubg just says: * ``` [2013/01/16 04:24:05] Scheduled ASAP backup. [2013/01/16 04:24:24] Begining Backup. [2013/01/16 04:24:30] List of files added to the zip. [2013/01/16 04:24:32] SQL file created (4 MB). [2013/01/16 04:24:32] SQL filename added to zip. ``` * but nothing seems to make it to DreamObjects… * Thread Starter [protohominid](https://wordpress.org/support/users/protohominid/) * (@protohominid) * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-35/#post-3343697) * I’m seeing the same thing as Michael. I schedule the ASAP backup, wait a while, but nothing happens. Same exact log file contents as above. 🙁 * Plugin Author [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/) * (@ipstenu) * 🏳️‍🌈 Advisor and Activist * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-35/#post-3343698) * Okay, it’s 100% because of the WP_HOME and WP_SITEURL defines… I need to suss that out. * [Michael](https://wordpress.org/support/users/nikonratm/) * (@nikonratm) * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-35/#post-3343699) * Sweet. In the meantime is there a work-around for how we should (or should not set WP_HOME / WP_SITEURL ? * Plugin Author [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/) * (@ipstenu) * 🏳️‍🌈 Advisor and Activist * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-35/#post-3343700) * I would say “don’t set WP_HOME and WP_SITEURL” unless you have to anyway. I’m poking this with a sharp stick though. It’s illogical! * [Michael](https://wordpress.org/support/users/nikonratm/) * (@nikonratm) * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-35/#post-3343701) * Hmm, FWIW I don’t think I’m setting them explicitly on either of the two sites I’m having trouble with. Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/plugin-not-working-35/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-not-working-35/page/2/?output_format=md) The topic ‘Plugin not working’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/dreamobjects_4297bf.svg) * [DreamObjects Backups](https://wordpress.org/plugins/dreamobjects/) * [Frequently Asked Questions](https://wordpress.org/plugins/dreamobjects/#faq) * [Support Threads](https://wordpress.org/support/plugin/dreamobjects/) * [Active Topics](https://wordpress.org/support/plugin/dreamobjects/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/dreamobjects/unresolved/) * [Reviews](https://wordpress.org/support/plugin/dreamobjects/reviews/) * 16 replies * 4 participants * Last reply from: [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/) * Last activity: [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-not-working-35/page/2/#post-3343702) * Status: resolved