Title: plugin not working
Last modified: April 2, 2024

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# plugin not working

 *  Resolved [vmpetsmart](https://wordpress.org/support/users/vmpetsmart/)
 * (@vmpetsmart)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-1237/)
 * Check the link attached. product fields are enabled for the order . after order
   received data entered by the user is not receivig on woocomerce orders page and
   email.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-not-working-1237%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [rzepsen](https://wordpress.org/support/users/rzepsen/)
 * (@rzepsen)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-1237/#post-17547025)
 * Hi [vmpetsmart](https://wordpress.org/support/users/vmpetsmart/)
 * Thank you for contacting us.
 * The fields our plugin adds are saved to the Cart when the user clicks the “Add
   to Cart” button. WooCommerce then reloads the page and the fields are saved. 
   I guess that “AJAX add to Cart” is enabled. This is not the default WooCommerce
   mechanism (it skips page reload) so our plugin will not work as it should.
 * Please check if the website template has “AJAX add to Cart” enabled. If the template
   uses it, then the option to disable it should be in the template settings.
 * Feel free to contact us if you have any additional questions.
   Best regards,
 *  Plugin Support [rzepsen](https://wordpress.org/support/users/rzepsen/)
 * (@rzepsen)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-1237/#post-17656760)
 * Hi [vmpetsmart](https://wordpress.org/support/users/vmpetsmart/) 
 * As we haven’t got any replies, I’m marking this topic as resolved for now.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘plugin not working’ is closed to new replies.

 * ![](https://ps.w.org/flexible-product-fields/assets/icon-256x256.png?rev=2659614)
 * [Flexible Product Fields (WooCommerce Product Addons) - WooCommerce Product Page Editor](https://wordpress.org/plugins/flexible-product-fields/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/flexible-product-fields/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/flexible-product-fields/)
 * [Active Topics](https://wordpress.org/support/plugin/flexible-product-fields/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/flexible-product-fields/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/flexible-product-fields/reviews/)

## Tags

 * [plugin not working](https://wordpress.org/support/topic-tag/plugin-not-working/)

 * 4 replies
 * 2 participants
 * Last reply from: [rzepsen](https://wordpress.org/support/users/rzepsen/)
 * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-1237/#post-17656760)
 * Status: resolved