Title: Plugin not working Last modified: January 23, 2023 --- # Plugin not working * Resolved [filipembsalmeida](https://wordpress.org/support/users/filipembsalmeida/) * (@filipembsalmeida) * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-1175/) * Hi to all * The plugin is not working on our website (fermodel.pt) since November. * At first I thought that it was because we changed the password of the Google account but we deleted cache and history of the browsers and the problems persists. * Here is the error message we receive (sorry but is in Portuguese) * Detalhes do erro================Um erro do tipo E_ERROR foi causado na linha 15 do ficheiro /home/fermodel/public_html/wp-content/plugins/skaut-google-drive- gallery/vendor/symfony/polyfill-intl-normalizer/bootstrap.php. Mensagem de erro: Uncaught Error: Class ‘Normalizer’ not found in /home/fermodel/public_html/wp- content/plugins/skaut-google-drive-gallery/vendor/symfony/polyfill-intl-normalizer/ bootstrap.php:15Stack trace:#0 /home/fermodel/public_html/wp-includes/formatting. php(1607): normalizer_is_normalized(‘Bem-vindos \xC3\xA0 F…’)#1 /home/fermodel/ public_html/wp-includes/formatting.php(2207): remove_accents(‘Bem-vindos \xC3\ xA0 F…’)#2 /home/fermodel/public_html/wp-admin/includes/post.php(1413): sanitize_title(‘ Bem-vindos \xC3\xA0 F…’, 188)#3 /home/fermodel/public_html/wp-includes/rest-api/ endpoints/class-wp-rest-posts-controller.php(1956): get_sample_permalink(Object( WP_Post), ‘Bem-vindos \xC3\xA0 F…’, ”)#4 /home/fermodel/public_html/wp-includes/ rest-api/endpoints/class-wp-rest-posts-controller.php(568): WP_REST_Posts_Controller- >prepare_item_for_response(Object(WP_Post), Object(WP_REST_Request))#5 /home/ fermodel/public_html/wp-includes/rest-api/class-wp-rest-server.php(1171): WP_REST_Posts_Controller- >get_item(Object(WP_ * I’m not an expert in wordpress and all updates are automatic. * Can you help us? Thanks in advance * Filipe Almeida Viewing 6 replies - 1 through 6 (of 6 total) * Thread Starter [filipembsalmeida](https://wordpress.org/support/users/filipembsalmeida/) * (@filipembsalmeida) * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-1175/#post-16404614) * Hi again. * Sorry for not giving you too much information about this issue. * I say that it is the plugin because when it is activated, our site and even the admin Pages become erratic. I loose the ability to edit Pages and the formatting of the page itself becomes arrange. As soon as I deactivate the plugin, everything returns to normal. * If you believe that other issue is afecting our website, please give us some advice. * Thanks again for the help * Filipe Almeida * Plugin Author [Marek Dědič](https://wordpress.org/support/users/marekdedic/) * (@marekdedic) * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-1175/#post-16415947) * Hi, could you please check whether the intl-normalizer extension is enabled in your PHP installation? * Thanks, Marek * Thread Starter [filipembsalmeida](https://wordpress.org/support/users/filipembsalmeida/) * (@filipembsalmeida) * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-1175/#post-16438806) * Hi again, thanks for the feedback. * On the php server (cpanel in ptservidor), in PHP Pear Packages, we installed “ I18N_UnicodeNormalizer 1.0.0”. Was that the one we were supposed to install? Still, the result was the same. * Any more suggestions? * Once again, thanks! * Filipe Almeida * Plugin Author [Marek Dědič](https://wordpress.org/support/users/marekdedic/) * (@marekdedic) * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-1175/#post-16441410) * Hi, that is not the same thing as far as I can tell. I am talking about the ` Intl` extension (sorry for not using the precise name previously): [https://www.php.net/intl](https://www.php.net/intl) * Thread Starter [filipembsalmeida](https://wordpress.org/support/users/filipembsalmeida/) * (@filipembsalmeida) * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-1175/#post-16444871) * Hi again. * I searched a bit more in the PHP server and found the intl. It was installed but not activated. * Now it looks ok and no more issues occurred. It needs more testing but I think it is solved. * Thanks for the help Filipe Almeida * Plugin Author [Marek Dědič](https://wordpress.org/support/users/marekdedic/) * (@marekdedic) * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-1175/#post-16446108) * Great, glad to hear it worked for you! Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Plugin not working’ is closed to new replies. * ![](https://ps.w.org/skaut-google-drive-gallery/assets/icon.svg?rev=3264618) * [Image and video gallery from Google Drive](https://wordpress.org/plugins/skaut-google-drive-gallery/) * [Frequently Asked Questions](https://wordpress.org/plugins/skaut-google-drive-gallery/#faq) * [Support Threads](https://wordpress.org/support/plugin/skaut-google-drive-gallery/) * [Active Topics](https://wordpress.org/support/plugin/skaut-google-drive-gallery/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/skaut-google-drive-gallery/unresolved/) * [Reviews](https://wordpress.org/support/plugin/skaut-google-drive-gallery/reviews/) * 6 replies * 2 participants * Last reply from: [Marek Dědič](https://wordpress.org/support/users/marekdedic/) * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-1175/#post-16446108) * Status: resolved