Title: Plugin not working Last modified: August 15, 2022 --- # Plugin not working * Resolved [gbdooley](https://wordpress.org/support/users/gbdooley/) * (@gbdooley) * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-1144/) * I’ve installed the CF7 Google Sheets Connector and created a Google Sheets document following the instructions but the spreadsheet is not populating. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-not-working-1144%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Author [WesternDeal](https://wordpress.org/support/users/westerndeal/) * (@westerndeal) * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-1144/#post-15927081) * Hello [@gbdooley](https://wordpress.org/support/users/gbdooley/) Thanks for getting in touch, * Make sure you had set the headers in Google Sheet in the first row, the exactly same fields-name you have used to design a form, [Refer the article](https://www.gsheetconnector.com/docs/cf7-gsheet-connector-free/how-to-connect-a-google-sheet-with-cf7-forms) Also [refer why entry is not going in google sheet](https://www.gsheetconnector.com/docs/cf7-gsheet-connector-free/why-not-store-data-on-google-sheets) * Hope this helps! * Thanks Abdullah * [malevolentia](https://wordpress.org/support/users/malevolentia/) * (@malevolentia) * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-1144/#post-15927438) * Hello! * Same error for me after updating the plugin. All the settings are exactly the same as before but nothing happens when we try to submit the form. What can I do to fix this? * Plugin Author [WesternDeal](https://wordpress.org/support/users/westerndeal/) * (@westerndeal) * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-1144/#post-15927545) * [@malevolentia](https://wordpress.org/support/users/malevolentia/) Sorry for the trouble, Can you confirm that the Integration tab is showing Active Auth without any errors? Alternatively, can you deactivate the Auth and Re-Authenticate with Google once and then make sure sheetid, sheetname, tabid, and tabname are entered correctly? * At last, make sure the sheet has the headers perfectly. * Let me know further with the screenshot also you can send the screenshot to [helpdesk@gsheetconnector.com](https://wordpress.org/support/topic/plugin-not-working-1144/helpdesk@gsheetconnector.com?output_format=md) * Hope this helps! * Abdullah * [malevolentia](https://wordpress.org/support/users/malevolentia/) * (@malevolentia) * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-1144/#post-15928219) * Hi again! * Yes its showing Active Auth! I tried to deactivate and activate again and still doesn’t work. No settings has been changed and nothing in the Excel sheet. * Plugin Author [WesternDeal](https://wordpress.org/support/users/westerndeal/) * (@westerndeal) * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-1144/#post-15928234) * [@malevolentia](https://wordpress.org/support/users/malevolentia/) If data is not going then something might be wrong, Please enable the debug mode from wp- config.php and submit the form and then check the debug.log under the wp-content directory, and then provide me the exact error to help you out further. [Refer how to enable debug mode in wordpress](https://www.gsheetconnector.com/how-to-enable-debugging-in-wordpress) * Thread Starter [gbdooley](https://wordpress.org/support/users/gbdooley/) * (@gbdooley) * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-1144/#post-15928339) * I can’t get the CF7 Google Sheets Connector to work so I deleted it and am using Google Forms instead. Thank you for your time and efforts. * [malevolentia](https://wordpress.org/support/users/malevolentia/) * (@malevolentia) * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-1144/#post-15928367) * Did the changes to wp-config.php And still nothing happens when I click the Submit button for the form. Its not possible to press the button even. * And nothing shows up in the debug file now either. * Plugin Author [WesternDeal](https://wordpress.org/support/users/westerndeal/) * (@westerndeal) * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-1144/#post-15931573) * Hello [@malevolentia](https://wordpress.org/support/users/malevolentia/) Can you email us at [helpdesk@gsheetconnector.com](https://wordpress.org/support/topic/plugin-not-working-1144/helpdesk@gsheetconnector.com?output_format=md) or reach us through website live chat to help you further! * Thanks Abdullah Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Plugin not working’ is closed to new replies. * ![](https://ps.w.org/cf7-google-sheets-connector/assets/icon-128x128.gif?rev= 3232650) * [GSheetConnector for CF7 – Connect Contact Form 7 to Google Sheets and Send Form Submissions in Real Time](https://wordpress.org/plugins/cf7-google-sheets-connector/) * [Frequently Asked Questions](https://wordpress.org/plugins/cf7-google-sheets-connector/#faq) * [Support Threads](https://wordpress.org/support/plugin/cf7-google-sheets-connector/) * [Active Topics](https://wordpress.org/support/plugin/cf7-google-sheets-connector/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/cf7-google-sheets-connector/unresolved/) * [Reviews](https://wordpress.org/support/plugin/cf7-google-sheets-connector/reviews/) * 8 replies * 3 participants * Last reply from: [WesternDeal](https://wordpress.org/support/users/westerndeal/) * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-1144/#post-15931573) * Status: resolved