Title: Plugin not working
Last modified: March 17, 2021

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# Plugin not working

 *  Resolved [siminator](https://wordpress.org/support/users/siminator/)
 * (@siminator)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-1006/)
 * Hi!
 * A few days ago I got an email from WordPress for one of my websites. As far as
   I know it has something to do with Popup Builder plugin which doesn’t work anymore.
   At the end of an email, there are some error details which go like this:
 * An error of type E_COMPILE_ERROR was caused in line 54 of the file /home/blebetac/
   maminadlan.com/wp-content/plugins/popup-builder/PopupBuilderInit.php. Error message:
   require_once(): Failed opening required ‘/home/blebetac/maminadlan.com/wp-content/
   plugins/popup-builder/com/classes/PopupGroupFilter.php’ (include_path=’.:/opt/
   alt/php74/usr/share/pear’)
 * Can anyone help me with this? I don’t know what to do at all.
 * I have Bard Pro theme, WordPress version 5.6.2 and PHP version 7.5.15
 * Thank you!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-not-working-1006%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * (@sygnoossupport)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-1006/#post-14201196)
 * Dear [@siminator](https://wordpress.org/support/users/siminator/) ,
 * Thanks for reporting an issue.
    Please, try to reinstall the plugin and make 
   sure the following file exists: wp-content/plugins/popupbuilder-plugin/com/classes/
   PopupGroupFilter.php
 * Do not forget to uncheck the Delete popup data option from the settings section
   before, in case you don’t want to lose the popups you have created:
    [https://prnt.sc/10p3bcc](https://prnt.sc/10p3bcc)
 * Please, let us know about the results.
 *  Thread Starter [siminator](https://wordpress.org/support/users/siminator/)
 * (@siminator)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-1006/#post-14201537)
 * Thank you for your response. Since I’m not techy at all, can you please tell 
   me where I can find the file you mentioned?
 *  [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * (@sygnoossupport)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-1006/#post-14206993)
 * Dear [@siminator](https://wordpress.org/support/users/siminator/) ,
 * Thanks for getting back to us.
    In order to find the file, you need to connect
   via FTP, and when finding the wp-content folder follow the mentioned path above?
 * Please, let us know how it went.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plugin not working’ is closed to new replies.

 * ![](https://ps.w.org/popup-builder/assets/icon-128x128.gif?rev=2698840)
 * [Popup Builder - Create highly converting, mobile friendly marketing popups.](https://wordpress.org/plugins/popup-builder/)
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 * 3 replies
 * 2 participants
 * Last reply from: [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/plugin-not-working-1006/#post-14206993)
 * Status: resolved