Support » Plugin: Rank Math SEO with AI SEO Tools » Plugin not updating/saving details

  • Resolved droyed

    (@droyed)


    Hi @rankmath,

    I very recently moved from another very popular SEO plugin (rhymes with Toast) to Rank Math because it offers more features.

    However, I noticed that the RM plugin is not saving a number of settings (e.g., Schema and Preview Snippet Editor tabs). It is also not showing the page/post score on the WordPress dashboard, even though they appear when I try to edit individual page/post.

    https://prnt.sc/1imofki

    Could you please look into this.

    I’m hoping for a long-lasting relationship with RM. Please help.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
  • same problem.

    Thread Starter droyed

    (@droyed)

    Hi @rankmath – any update on this please?

    Plugin Author Rank Math

    (@rankmath)

    Hello @droyed & @vih25 ,

    Thank you for contacting the support and sorry for not following up quickly and any inconvenience that might have been caused due to that.

    It seems to be working fine on our end.

    Assuming you are using the latest version of all the plugins, themes, and WordPress (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    You can follow this video tutorial as well:

    Looking forward to helping you.

    Thread Starter droyed

    (@droyed)

    Hi @rankmath

    Thank you for your message.

    I have now moved away from Rank Math – I was having issues for more than a week and given I received no response to my query during that time, I thought it would be better for me to look elsewhere. I would have loved to stay but was apprehensive about troubleshooting if this were to happen again.

    FYI, I was using the default WordPress theme and compatible plugins when this issue happened.

    I have now deactivated Rank Math and all the issues resolved themselves.

    Thanks again.

    Plugin Author Rank Math

    (@rankmath)

    Hello @droyed

    We are really sorry to hear that.

    We provide expedited support through our support forums here:
    https://support.rankmath.com/

    With that said, in case you want to move back, please feel free to email us at support@rankmath.com and we can personally help you find and fix the issue.

    We wish you great success with your projects.

    Take care!

Viewing 5 replies - 1 through 5 (of 5 total)
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