Title: Plugin Not Syncing Last modified: June 2, 2022 --- # Plugin Not Syncing * Resolved [Alex Walker](https://wordpress.org/support/users/alexfwalker/) * (@alexfwalker) * [3 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-syncing-4/) * I am struggling to debug why contacts from WC are not syncing across to MC. I have disconnected and reconnected the plugin and started the sync. A new Audience has successfully been created in MC, but no contacts and this has been running for a while now. * There are less than 1,000 contacts in WC. Viewing 14 replies - 1 through 14 (of 14 total) * Plugin Support [khungate](https://wordpress.org/support/users/khungate/) * (@khungate) * [3 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-syncing-4/#post-15703042) * Hi [@alexfwalker](https://wordpress.org/support/users/alexfwalker/), Sorry to hear you’re having issues with the plugin, we definitely want to try to help out. Just to get a handle on the situation you’re experiencing, could you provide a few more pieces of information to help us understand the issue? * – What plugin version are you using? – What version of PHP are you using? – Are there any fatal errors in WooCommerce? (WooCommerce -> Status -> Logs) – If you have a large number of plugins being used, you may need to bump up your memory limit on your server (1GB for example) to accommodate the initial sync.– If you haven’t already, please browse through our wiki to find documentation on the most common issues and how to resolve them: [https://github.com/mailchimp/mc-woocommerce/wiki](https://github.com/mailchimp/mc-woocommerce/wiki) * Thanks in advance for these details. I’ll keep an eye out for your reply.` * Thread Starter [Alex Walker](https://wordpress.org/support/users/alexfwalker/) * (@alexfwalker) * [3 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-syncing-4/#post-15705236) * – What plugin version are you using? 2.62 – What version of PHP are you using? 7.4.29 – Are there any fatal errors in WooCommerce? (WooCommerce -> Status -> Logs) No * I don’t have access to adjust server limits, but presumably if I disabled all non-essential plugins, then tried the sync, that would achieve the same aim? * Plugin Support [khungate](https://wordpress.org/support/users/khungate/) * (@khungate) * [3 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-syncing-4/#post-15706027) * Thanks for that information [@alexfwalker](https://wordpress.org/support/users/alexfwalker/), have you also verified WP CRON is enabled and caching is disabled on your server? [https://github.com/mailchimp/mc-woocommerce/wiki](https://github.com/mailchimp/mc-woocommerce/wiki) * Thread Starter [Alex Walker](https://wordpress.org/support/users/alexfwalker/) * (@alexfwalker) * [3 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-syncing-4/#post-15706715) * How can I check if WP-CRON is enabled? * Caching is disabled. * [2startltd](https://wordpress.org/support/users/2startltd/) * (@2startltd) * [3 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-syncing-4/#post-15715357) * We have seen a similar issue since 06/06/2022 where products are not syncing, then I dug in to find the below error: * The WooCommerce Mailchimp plugin has thrown the following error and has brought our entire site to a grinding halt with the vast number of Ajax requests failing. * **Details:** `Mailchimp for WooCommerce Plugin Version: Version 2.6.2` `WooCommerce Version: Version 6.5.1` `WordPress Version: Version: 6.0` * **Error thrown:** `Mailchimp says: API Request Error - on 1970 in /wp-content/ plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php` * We have tried uninstalling and re-installing fully to no avail and the same error is thrown again. * [rmstorey](https://wordpress.org/support/users/rmstorey/) * (@rmstorey) * [3 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-syncing-4/#post-15715767) * I also had this plugin creating a huge number of failed requests. I had to shut it off in order to stop my site throwing a critical error. * Are there plans to make the plugin compatible with the version of WordPress released 2 weeks ago? * Plugin Support [khungate](https://wordpress.org/support/users/khungate/) * (@khungate) * [3 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-syncing-4/#post-15716617) * [@alexfwalker](https://wordpress.org/support/users/alexfwalker/) the WP Cron would be in your system report. * [@2startltd](https://wordpress.org/support/users/2startltd/), [@rmstorey](https://wordpress.org/support/users/rmstorey/) can you please start another thread for support? Both of the problems seem to be unrelated, and would require a different type of troubleshooting. [@rmstorey](https://wordpress.org/support/users/rmstorey/) please provide any details found in your system/fatal logs when posting. * [2startltd](https://wordpress.org/support/users/2startltd/) * (@2startltd) * [3 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-syncing-4/#post-15716634) * [@khungate](https://wordpress.org/support/users/khungate/) * Done. 🙂 * Thread Starter [Alex Walker](https://wordpress.org/support/users/alexfwalker/) * (@alexfwalker) * [3 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-syncing-4/#post-15716667) * [@khungate](https://wordpress.org/support/users/khungate/) please could you confirm where to find this report? * Plugin Support [khungate](https://wordpress.org/support/users/khungate/) * (@khungate) * [3 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-syncing-4/#post-15717240) * Hi [@alexfwalker](https://wordpress.org/support/users/alexfwalker/), you can find this by going to your WordPress admin -> WooCommerce -> Status. From there you can copy the report and paste here. * Thread Starter [Alex Walker](https://wordpress.org/support/users/alexfwalker/) * (@alexfwalker) * [3 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-syncing-4/#post-15717256) * Thank you for confirming. I wondered if that was the one that you meant, or if there was another! * ``` ### WordPress Environment ### WordPress address (URL): https://www.countytownaggregates.co.uk Site address (URL): https://www.countytownaggregates.co.uk WC Version: 6.5.1 REST API Version: ✔ 6.5.1 WC Blocks Version: ✔ 7.4.3 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: ❌ 5.9.3 - There is a newer version of WordPress available (6.0) WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: – Language: en_US External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.29 PHP Post Max Size: 512 MB PHP Time Limit: 600 PHP Max Input Vars: 8000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 10.3.34-MariaDB-log-cll-lve Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected. DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.3.1 WC Database Prefix: wp_ Total Database Size: 101.47MB Database Data Size: 82.93MB Database Index Size: 18.54MB wp_woocommerce_sessions: Data: 30.99MB + Index: 0.88MB + Engine MyISAM wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_order_items: Data: 0.41MB + Index: 0.26MB + Engine MyISAM wp_woocommerce_order_itemmeta: Data: 2.70MB + Index: 2.00MB + Engine MyISAM wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine 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Index: 0.01MB + Engine MyISAM ### Post Type Counts ### acoplw_badges: 8 acoplw_prod_list: 8 amn_mi-lite: 1 attachment: 1396 cookielawinfo: 6 custom_css: 1 customize_changeset: 1 flamingo_contact: 1874 flamingo_inbound: 2285 mc-events: 4 mc-locations: 2 ml-slide: 29 ml-slider: 3 nav_menu_item: 135 oembed_cache: 114 page: 25 post: 4 product: 434 product_tabpage: 1 product_variation: 725 revision: 456 shop_coupon: 2 shop_order: 2018 shop_order_refund: 75 text-blocks: 5 wobd-badge-designer: 4 wooframework: 4 wp_global_styles: 1 wpcf7_contact_form: 4 yith-wcbm-badge: 5 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (47) ### Acowebs Product Labels For Woocommerce Pro: by Acowebs – 3.1.6 Akismet Anti-Spam: by Automattic – 4.2.3 Block Visibility: by Nick Diego – 2.4.2 Cloudways WordPress Migrator: by Cloudways – 4.69 PublishPress Capabilities: by PublishPress – 2.4.1 Code Snippets: by Code Snippets Pro – 3.1.0 Honeypot for Contact Form 7: by 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6.5.1 Wordfence Security: by Wordfence – 7.5.10 Yoast SEO: by Team Yoast – 18.9 WP Google Maps: by WP Google Maps – 8.1.22 WP Hotjar: by Thiago Guimarães – 0.0.3 WP Mail SMTP: by WPForms – 3.4.0 YITH WooCommerce Ajax Search: by YITH – 1.19.0 ### Inactive Plugins (4) ### Acowebs Product Labels For Woocommerce: by Acowebs – 1.2.7 Automatic Plugin Updates: by White Fir Design – 1.0.2 Breeze: by Cloudways – 2.0.4 Classic Editor: by WordPress Contributors – 1.6.2 ### Settings ### API Enabled: ✔ Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) visible (visible) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #7 - /shop/ Cart: #8 - /cart/ Checkout: #9 - /checkout/ My account: #10 - /my-account/ Terms and conditions: #283 - /terms-and-conditions/ ### Theme ### Name: County Town Aggregates Version: 0.1.0 Author URL: http://gooddesignworks.co.uk Child Theme: ✔ Parent Theme Name: Twenty Twelve Parent Theme Version: 3.6 – 3.7 is available Parent Theme Author URL: https://wordpress.org/ WooCommerce Support: ✔ ### Templates ### Overrides: ctagg-theme/woocommerce/archive-product.php ctagg-theme/woocommerce/emails/plain/admin-new-order.php ctagg-theme/woocommerce/loop/price.php ctagg-theme/woocommerce/single-product/meta.php ctagg-theme/woocommerce/single-product/price.php ctagg-theme/woocommerce/single-product/product-attributes.php ctagg-theme/woocommerce/single-product/product-image.php ctagg-theme/woocommerce/single-product/related.php ctagg-theme/woocommerce/single-product/short-description.php ctagg-theme/woocommerce/single-product.php ### WooCommerce Google Product Feed feeds ### 0db8acd919bc9bd1: Google merchant centre product feed   Type: google   Category filter: only   Categories: 760 762 761 31da075b6a79a9c8: CTA Paving   Type: google   Category filter: only   Categories: 290 ### WooCommerce Google Product Feed options ### Include variations in feed: Enabled Send "item group ID": - Expanded schema markup: - Debug key: f7b3c86c-1a00-4c4a-8ac0-d8d097fe9a02 ### WooCommerce Google Product Feed fields ### Title: Pre-populates from product product_title. Product description: Main product description (full preferred) plus variation description Availability (in stock products): Defaults to "in stock". Availability (backordered products): Defaults to "in stock". Availability (out of stock products): Defaults to "out of stock". Brand: Manufacturer Part Number (MPN): Pre-populates from product sku. Product Type: Google Product Category: Size system: ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: GB WooCommerce currency supported: ✔ PayPal card processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: – Vault enabled: ✔ Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – ### Action Scheduler ### Complete: 862 Oldest: 2022-03-07 08:22:19 +0000 Newest: 2022-03-22 11:18:19 +0000 Pending: 534 Oldest: -0001-11-30 00:00:00 +0000 Newest: 2022-06-07 17:54:55 +0000 In-progress: 1 Oldest: – Newest: – Canceled: 912 Oldest: -0001-11-30 00:00:00 +0000 Newest: -0001-11-30 00:00:00 +0000 ### Status report information ### Generated at: 2022-06-07 19:32:31 +00:00 ``` * Plugin Support [khungate](https://wordpress.org/support/users/khungate/) * (@khungate) * [3 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-syncing-4/#post-15717269) * [@alexfwalker](https://wordpress.org/support/users/alexfwalker/) thanks for sharing! Looks like your WP Cron is disabled. Can you give your host a shout to enable? From there, I’d recommend reinstalling the plugin and trying the sync again. * Let us know if that fixes the issues you’ve been experiencing. * Thread Starter [Alex Walker](https://wordpress.org/support/users/alexfwalker/) * (@alexfwalker) * [3 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-syncing-4/#post-15717285) * Thank you – will ask for this to be enabled and report back! * Thread Starter [Alex Walker](https://wordpress.org/support/users/alexfwalker/) * (@alexfwalker) * [3 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-syncing-4/#post-15721956) * Resolved. Enabling WP-CRON did the trick. Viewing 14 replies - 1 through 14 (of 14 total) The topic ‘Plugin Not Syncing’ is closed to new replies. * ![](https://ps.w.org/mailchimp-for-woocommerce/assets/icon-256x256.png?rev=1509501) * [Mailchimp for WooCommerce](https://wordpress.org/plugins/mailchimp-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/reviews/) ## Tags * [API error](https://wordpress.org/support/topic-tag/api-error/) * 14 replies * 4 participants * Last reply from: [Alex Walker](https://wordpress.org/support/users/alexfwalker/) * Last activity: [3 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-syncing-4/#post-15721956) * Status: resolved