Support » Plugin: Constant Contact Forms » Plugin not submitting form info to my CRM

  • Hello,
    I`ve created a form on my website with Constant Contact Forms Plugin and connected it to the “The Trendletter” list.
    I signed up and still didn’t see myself come into the account. It can take up to 15 minutes, but I’m still not in the account over 30 minutes later.
    The integration doesn`t work.
    You can see the form “Keep in Touch” on bottom of the home page https://www.trendlines.com/

    I chatted with Constant contact CRM support about Constant contact wordpress integrations issue, they recommended me reaching out to the developer of the plugin to see if you can be of greater assistance.

    Can you please help me with this?
    Thank you,

    Luda

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    Good day @luda2018

    Just to confirm a small detail, when you’re saying CRM, you mean your lists inside your constantcontact.com account correct?

    When testing the signup, did you get the email notification that a new signup occurred?

    Can you go into your Constant Contact settings page, and check/save the checkbox option regarding support logging, it should be towards the end of the page. Once done, let us know so that we can do a test signup and see if any errors get logged that may give better idea of what’s going on.

    Thanks.

    luda2018

    (@luda2018)

    Hello,
    I checked the checkbox.
    Can you please take a look now
    Thank you!
    Luda

    Plugin Author Constant Contact

    (@constantcontact)

    Just submitted an entry to the form. When you have a moment, visit the new “Debug Logs” admin menu item. Hopefully you’ll see some information there now, if not an error regarding not being able to write to a file which we’d need to also address.

    luda2018

    (@luda2018)

    There is no errors in the Debug logs after submitting the form.
    The integration still doesn`t work.
    What can we do?
    Thank you,
    Luda

    Plugin Author Constant Contact

    (@constantcontact)

    Can you contact apisupport@constantcontact.com and cc support@pluginize.com and we can do some debugging away from public forums, to help investigate what may be going on.

    Please include a link to this forum thread in the email so that we can keep track of incoming issues.

    Thanks

    YEs I do not know what i am doing to get anything connected correctly

    Plugin Author Constant Contact

    (@constantcontact)

    @debbiestephen

    Should we assume you’re having similar issues?

Viewing 7 replies - 1 through 7 (of 7 total)
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