Support » Plugin: Complianz | GDPR Cookie Consent » Plugin not showing consent bar

  • Resolved exe65

    (@exe65)


    Hello,

    This is the first time i came across this plugin (want to give it a go) – and it’s not working. I’ve gone through the wizard, styled it and nothing happens – i’m not seeing the cookie bar. I’ve disabled the cache plugin, deleted all the stuff in browser etc. and still nothing – on all pages.

    The only thing i didn’t do:
    You have selected options which indicate your statistics tracking needs a cookie banner. To enable Complianz to handle the statistics, you should remove your current statistics tracking, and configure it in Complianz.

    Theme: Divi

    Any ideas ?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author RogierLankhorst

    (@rogierlankhorst)

    Hi @exe65,

    There’s a jquery file that returns a 403 forbidden.
    /wp-content/plugins/complianz-gdpr/core/assets/js/cookieconfig.min.js

    The result is that the banner doesn’t initialize:
    Is it possible you have a security plugin or server configuration that is blocking the loading of this file?

    Plugin Support Aert Hulsebos

    (@aahulsebos)

    Hi @exe65,

    I can see the banner now appears. Did you resolve the issue?

    regards Aert

    Hello,

    Thank you – it was All In One WP Security – also thank you for a fast reply!

Viewing 3 replies - 1 through 3 (of 3 total)
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