• Hello,

    The plugin stopped sending all emails around May 25th. One or two posts after the 25th, but before the 30th of May partially or fully sent. At the time I was running 5.3.13 or 5.3.14 (I can’t recall precisely). I have since updated to 5.3.16 this morning but the issue persists.

    In the last few days numerous posts have sent 0 emails according to the reports. On the reports page next to each notice that has not sent any emails I see a “Sending” icon, “Send Now” icon and a “Pause” icon. Hitting “Send Now” opens a new tag and after a few seconds results in a 500 error.

    Nothing on our configuration or host node has changed in the last few months. As an FYI we are running CloudFlare and sending through Amazon SES (the SES account is healthy and all emails sent via other means through SES are working properly).

    The email test function works and delivers a test email without problems.

    The WP cron to send emails seems to be running properly every hour on schedule.

    I think something broke inside the plugin.

    Running Plugin 5.3.14 and 5.3.16 same failures occur

    Running WP 5.9.3

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi there, @jonbiloh

    Thanks for reaching out to us! Hope you’re doing well.

    We have tried the above-mentioned concerns on our site and the results were positive which means the plugin is working as expected.

    To find the exact cause, we might need to debug the issue further with some more information. Could you please contact us on our private support channel here .

    Further communication will continue there.

    Please mention this thread URL while contacting us.

    Let us know if you have any further queries.

    Thank you.

    Thread Starter jonbiloh

    (@jonbiloh)

    By lowering the max sends per cron from 200 to 75 the plugin now appears to be sending emails.

    Nothing changed on our end in the past few months.

    Is it possible that a recent change in the plugin during a recent update may have caused the cron to time out if attempting to send 200 emails?

Viewing 2 replies - 1 through 2 (of 2 total)
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