Title: Plugin not sending emails
Last modified: January 28, 2021

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# Plugin not sending emails

 *  [ntrudel](https://wordpress.org/support/users/ntrudel/)
 * (@ntrudel)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-sending-emails-4/)
 * We are running WP version 5.5.3 and plugin version 1.7.2 and after Jan 19-2021,
   this stopped sending emails and we get an error saying “Sorry your mail has not
   sent” with no other details. Can you please let me know ASAP how to remedy? Thank
   you.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [ntrudel](https://wordpress.org/support/users/ntrudel/)
 * (@ntrudel)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-sending-emails-4/#post-13972219)
 * To add to this, templates are also not saving properly in html. Cannot create
   or edit templates.
 *  [Peter](https://wordpress.org/support/users/hardpeter4u/)
 * (@hardpeter4u)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-sending-emails-4/#post-13979489)
 * I am having similar problem. Emails not sending and templates are not saved when
   created. Default templates do not show for me also.
    I’m also getting javascript
   errors: Uncaught ReferenceError: wp_email_users is not defined and Uncaught ReferenceError:
   nonce is not defined
 * I have installed version 1.6.9 and was able to send emails but templates no longer
   show even default templates.
 *  [woodchuck771](https://wordpress.org/support/users/woodchuck771/)
 * (@woodchuck771)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-sending-emails-4/#post-13981232)
 * Same issues with email not sending. It happened when I did the last update for
   the plugin. V 1.6.9 was doing ok with sending emails but – I could not delete
   sent emails in the log – either one at a time or bulk.
 * The plug in also does not work with my personal email [XXXX@charter.net](https://wordpress.org/support/topic/plugin-not-sending-emails-4/XXXX@charter.net?output_format=md).
   Anyone else had compatibility issues?
 *  [johanna75](https://wordpress.org/support/users/johanna75/)
 * (@johanna75)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-sending-emails-4/#post-13987031)
 * Just installed today but Email not send
    Do i mandatory need to set SMTP?
 * Any solutions?
 *  [johanna75](https://wordpress.org/support/users/johanna75/)
 * (@johanna75)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-sending-emails-4/#post-13990091)
 * Just need to know if support will fix this in the days coming?
    Or do i need 
   to find another plugin working? Thnaks

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Plugin not sending emails’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-email-users_59bcfd.svg)
 * [WP Email Users](https://wordpress.org/plugins/wp-email-users/)
 * [Support Threads](https://wordpress.org/support/plugin/wp-email-users/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-email-users/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-email-users/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-email-users/reviews/)

 * 5 replies
 * 4 participants
 * Last reply from: [johanna75](https://wordpress.org/support/users/johanna75/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/plugin-not-sending-emails-4/#post-13990091)
 * Status: not resolved