Title: Plugin Not Returning UPS Rates Last modified: August 11, 2021 --- # Plugin Not Returning UPS Rates * Resolved [zarinadev](https://wordpress.org/support/users/zarinadev/) * (@zarinadev) * [4 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-returning-ups-rates/) * Hello there, I have set up the plugin correctly but still I can’t see the shipping rates on checkout. On the backend, the API of the UPS account shows up as “ok”, no errors. I also need the negotiated rates (this option is active already on my site). * I hope you can help me. Thanks * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-not-returning-ups-rates%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Support [Marta Borówka](https://wordpress.org/support/users/martapaw/) * (@martapaw) * [4 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-returning-ups-rates/#post-14759837) * Hello [@zarinadev](https://wordpress.org/support/users/zarinadev/), * Could you please send us the screenshot of the UPS shipping method, the Checkout page with the not showing rates and also the information copy-pasted from the Debug mode in the Checkout page (request and response)? * You are able to enable the Debug Mode here: [http://wpdesk.me/mp/IO1ZBa3IZn.png](http://wpdesk.me/mp/IO1ZBa3IZn.png) and do copy-paste from Checkout page: [http://wpdesk.me/mp/WNpZPirRJV.png](http://wpdesk.me/mp/WNpZPirRJV.png) * It will help us to recreate the problem faster. * Best regards, Marta * Thread Starter [zarinadev](https://wordpress.org/support/users/zarinadev/) * (@zarinadev) * [4 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-returning-ups-rates/#post-14764631) * Hello Marta, thanks for getting back. * Here is the UPS shipping method picture. * [https://snipboard.io/2hBZ6T.jpg](https://snipboard.io/2hBZ6T.jpg) * Here is the checkout page not showing the rates. [https://snipboard.io/j6Tkyr.jpg](https://snipboard.io/j6Tkyr.jpg) * About Debug Mode, I have activated but it doesn’t return anything on the checkout page, I can’t see the options that you sent here anywhere on the page: [https://wpdesk.me/mp/WNpZPirRJV.png](https://wpdesk.me/mp/WNpZPirRJV.png)( I’m logged on as administrator) * Hope you can help me. Thanks * Plugin Author [Grzegorz Rola](https://wordpress.org/support/users/grola/) * (@grola) * [4 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-returning-ups-rates/#post-14764903) * Hi, * Is the shipping method added to the correct shipping zone? * Best regards Grzegorz * Thread Starter [zarinadev](https://wordpress.org/support/users/zarinadev/) * (@zarinadev) * [4 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-returning-ups-rates/#post-14764917) * Hey there, Yes it is. I have two different shipping zones (one for free shipping for orders above USD 150 only in new jersey). Maybe it has something to do with that? Please check the screenshot and let me know what you think. * Screenshot: [https://snipboard.io/w0OZdb.jpg](https://snipboard.io/w0OZdb.jpg) * Plugin Author [Grzegorz Rola](https://wordpress.org/support/users/grola/) * (@grola) * [4 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-returning-ups-rates/#post-14764934) * Hi, * Can you add a flat rate in the same shipping zone and see if it will be used? * Thread Starter [zarinadev](https://wordpress.org/support/users/zarinadev/) * (@zarinadev) * [4 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-returning-ups-rates/#post-14767672) * Hi there, I did that and the flat rate that I added in the same shipping zone appears, but not the UPS shipping rates. * Please see screenshot: [https://snipboard.io/szGm6y.jpg](https://snipboard.io/szGm6y.jpg) * Plugin Author [Grzegorz Rola](https://wordpress.org/support/users/grola/) * (@grola) * [4 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-returning-ups-rates/#post-14770687) * Hi, * maybe your theme doesn’t support debug mode messages. Please check the storefront theme. * Best regards Grzegorz * Plugin Support [tograczyk](https://wordpress.org/support/users/tograczyk/) * (@tograczyk) * [4 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-returning-ups-rates/#post-14770726) * Hi [@zarinadev](https://wordpress.org/support/users/zarinadev/), * After verifying what Grzegorz mentioned above. Please also make sure you enter the correct address on the checkout page. * Are there no rates for a specific address? * From what I could see, UPS rates are available in your store: * [https://wpdesk.me/tg/chrome_de1Xz2Snvk.png](https://wpdesk.me/tg/chrome_de1Xz2Snvk.png) * In the first screenshot you uploaded, you have entered a New Jeresa address: [https://wpdesk.me/tg/chrome_NlFJmgCL3X.png](https://wpdesk.me/tg/chrome_NlFJmgCL3X.png) * and in the New Jersey zone, the UPS shipping method is missing: [https://wpdesk.me/tg/chrome_RxM8PFSGd8.png](https://wpdesk.me/tg/chrome_RxM8PFSGd8.png) * If you select “Ship to a different address?” then please note that the address below will be the one used in your shipping cost calculation. * [https://wpdesk.me/tg/chrome_BnFjGrHz3N.png](https://wpdesk.me/tg/chrome_BnFjGrHz3N.png) * Best regards, Tomek * Plugin Support [tograczyk](https://wordpress.org/support/users/tograczyk/) * (@tograczyk) * [4 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-returning-ups-rates/#post-14798268) * As we haven’t got any replies, I’m marking this topic as resolved for now. * Best regards, Tomek Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Plugin Not Returning UPS Rates’ is closed to new replies. * ![](https://ps.w.org/flexible-shipping-ups/assets/icon.svg?rev=2738069) * [Shipping Live Rates and Access Points for UPS for WooCommerce](https://wordpress.org/plugins/flexible-shipping-ups/) * [Frequently Asked Questions](https://wordpress.org/plugins/flexible-shipping-ups/#faq) * [Support Threads](https://wordpress.org/support/plugin/flexible-shipping-ups/) * [Active Topics](https://wordpress.org/support/plugin/flexible-shipping-ups/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/flexible-shipping-ups/unresolved/) * [Reviews](https://wordpress.org/support/plugin/flexible-shipping-ups/reviews/) * 9 replies * 4 participants * Last reply from: [tograczyk](https://wordpress.org/support/users/tograczyk/) * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-returning-ups-rates/#post-14798268) * Status: resolved