Support » Plugin: Bucket List » Plugin not responding on dashboard

  • Resolved wenderella

    (@wenderella)


    Hello, I downloaded your bucket list plugin, and it was great for a while, but suddenly it no longer responded. I can’t move, delete, or edit any items on my WordPress dashboard.

    I have tried restarting the browser, emptying my cache, and using a different browser altogether.

    I have also tried disabling all other plugins.

    Do you know what I can do to solve this problem?

    https://wordpress.org/plugins/bucket-list/

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Cleio&Co

    (@exiledesigns)

    Hello!

    We have tested it on the latest version and everything works fine.
    But it is possible that there may have been a conflict with one of the other plugins you use. Have you installed new plugins, or updated any plugin recently?
    You can try deactivating all your plugins and test if Bucket List works, then reactivate them one by one to see which one is the culprit.

    Can you also tell us which browser you are using? (and have you tried with other browsers?)

    Thanks,
    Corinne

    Plugin Author Cleio&Co

    (@exiledesigns)

    Also, can you make sure that javascript is enabled on the browser you’re using?

    Hello, thanks for responding. I don’t mean to sound rude but did you read my post at all? I already said that I tried disabling all plugins, and also using another browser.

    To answer your questions, yes I have enabled javascript, javascript is working fine on other sites. I am using Chrome.

    Plugin Author Cleio&Co

    (@exiledesigns)

    Sorry about that, because I read it yesterday on the Cleio page, I didn’t re-read it here and I should have. I will let my colleague assist you for the rest.

    Plugin Author Nicolas

    (@ncros)

    Hello Wenderella,

    Looks like you have tested a lot around the plugin, so we will focus on the bucket list plugin and the admin page.

    The first thing, can you check on the bucket-list admin page if you have any error on the JavaScript Console of your browser ?
    Every action is performed in AJAX, if you have an error the problem can be explained.

    Other thing, did you remember if your problem appeared after an action ? Like add a goal or something ? Or generally by activating a new themes or plugins ?

    Hello Nicolas,

    Thanks for replying.

    The problem just appeared suddenly as I was editing the page, I was not updating or changing anything else on my site.

    I checked the Javascript console, and this is the message on the bucket list admin page. Hopefully it shows what the error is?

    Consider using ‘dppx’ units instead of ‘dpi’, as in CSS ‘dpi’ means dots-per-CSS-inch, not dots-per-physical-inch, so does not correspond to the actual ‘dpi’ of a screen. In media query expression: print, not all, (-webkit-min-device-pixel-ratio: 1.25), (min-resolution: 120dpi) admin.php?page=bucketlist:1

    The “fb-root” div has not been created, auto-creating all.js:54

    Consider using ‘dppx’ units instead of ‘dpi’, as in CSS ‘dpi’ means dots-per-CSS-inch, not dots-per-physical-inch, so does not correspond to the actual ‘dpi’ of a screen. In media query expression: (-webkit-min-device-pixel-ratio: 1.5), (min-resolution: 144dpi) follow_button.1404859412.html:1

    Uncaught TypeError: Cannot call method ‘replace’ of undefined bucket-list.js?ver=3.9.1:318

    Given URL is not permitted by the application configuration.: One or more of the given URLs is not allowed by the App’s settings. It must match the Website URL or Canvas URL, or the domain must be a subdomain of one of the App’s domains.

    Plugin Author Nicolas

    (@ncros)

    Ok i think this is the error who just block everything:
    Uncaught TypeError: Cannot call method 'replace' of undefined bucket-list.js?ver=3.9.1:318

    This line try to get the state of the folder icon on the top right of a category (to hide / display the content of the category).

    I have doing some test and it appeared that an HTML element is not correctly generated because of an empty Category, is this your case ?

    Hello, I had one empty category, which was the default “Uncategorized” which I could not delete.

    So I added a dummy goal to it, and now the plugin works ok again. I have since deleted the dummy goal, and the plugin still works.

    Thanks for your help in identifying the error, hopefully it can be fixed in upcoming verisons.

    Update: I have renamed the “Uncategorized” category to another name.

    Plugin Author Nicolas

    (@ncros)

    Hello!

    I have tried to re-do the problem, and i obtained the error when an empty category is on “hide” state.
    When the page is reload the plugin try to hide the content which not exist, so you get this error !

    We will update the plugin in order to fix this bugs, thank you for you return and your time !

    Best regards,
    Nicolas

Viewing 9 replies - 1 through 9 (of 9 total)
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