Title: Plugin not generating code?
Last modified: April 18, 2021

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# Plugin not generating code?

 *  Resolved [daresuk](https://wordpress.org/support/users/daresuk/)
 * (@daresuk)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/plugin-not-generating-code/)
 * Ive installed the FB chat plugin,
    installed ok, activated but nothing showed
   up. checked for code, and does not seem to of been installed.
 * any suggestions ?
 * I see its a common issue,
    1 topic/person suggested installing the code manually
   into the header,
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-not-generating-code%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Thread Starter [daresuk](https://wordpress.org/support/users/daresuk/)
 * (@daresuk)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/plugin-not-generating-code/#post-14333642)
 * just deleted the plugin and re-installed, and i saw FB suggested that on another
   topic,
    i see the code is generated now.
 *     ```
       <div class='fb-customerchat'
                   attribution='wordpress'
                   attribution_version='1.8'
                   page_id=105877651553478
                 >
               </div>
       ```
   
 * But chat icon still not appearing.
 *  Plugin Author [Facebook](https://wordpress.org/support/users/facebook/)
 * (@facebook)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/plugin-not-generating-code/#post-14334803)
 * Hi [@daresuk](https://wordpress.org/support/users/daresuk/),
 * The FB Page that your Chat Plugin is connected to is geo-restricted. This means
   it is only available to users logged into Facebook who are in the allowed region(
   s) (I’m not able to see it, as I guess I’m not in the target region).
 * Perhaps you’re outside of that region, or not logged in to Facebook on your browser.
   If you’d like the Chat plugin to be available to all visitors (including those
   not logged in to Facebook), I would recommend removing the geo-restriction on
   your Page.
 * Hope this helps!
 * Facebook Team
 *  Thread Starter [daresuk](https://wordpress.org/support/users/daresuk/)
 * (@daresuk)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-generating-code/#post-14343320)
 * 1-chat icon shows to me on my desktop, not on any other device,
    I have turned
   on Guest post now, now appears on my wifes laptop, but doesn’t show up on mobiles
   though ??
 * 2- i changed the standard questions/auto reply, but when i test it, it doesnt
   auto reply, ?? any ideas.. ?
 *  Plugin Author [Facebook](https://wordpress.org/support/users/facebook/)
 * (@facebook)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-generating-code/#post-14344814)
 * Hi [@daresuk](https://wordpress.org/support/users/daresuk/),
 * 1) Please see my earlier reply for the solution to this.
 * 2) There’s a kwown issue with Frequently Asked Questions which prevents the answers
   from being sent when a Messenger thread has been deleted, and a new conversation
   started. It should work correctly for new users though.
 * Hope this helps,
 * Facebook Team
 *  Thread Starter [daresuk](https://wordpress.org/support/users/daresuk/)
 * (@daresuk)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-generating-code/#post-14345926)
 * That still doesnt answer the question about it not working on mobiles.
    there
   are no options/settings for regions ?
 * tried several devices, all within the same region, and it doesnt work on mobile,
   
   and logged into FB on the decives,
 * for something so simple, it just doesnt work well.
 *  Plugin Author [Facebook](https://wordpress.org/support/users/facebook/)
 * (@facebook)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-generating-code/#post-14349377)
 * Hi [@daresuk](https://wordpress.org/support/users/daresuk/),
 * It’s not an issue specifically with mobile. It’s whether the user is logged in
   on that particular browser (not just the device), and is recognised by Facebook
   as being in the target region (that’s the region their account is reporting, 
   which in some cases could be different from where that person is logging in from
   at the time).
 * Generally speaking though, having restrictions on the Page does complicate things.
   Chat plugin works best when a Page is free of restrictions.
 * Facebook Team

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Plugin not generating code?’ is closed to new replies.

 * ![](https://ps.w.org/facebook-messenger-customer-chat/assets/icon-256x256.png?
   rev=2398892)
 * [Facebook Chat Plugin - Live Chat Plugin for WordPress](https://wordpress.org/plugins/facebook-messenger-customer-chat/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/facebook-messenger-customer-chat/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [Facebook](https://wordpress.org/support/users/facebook/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/plugin-not-generating-code/#post-14349377)
 * Status: resolved