Title: Plugin not compatible with Flexible Checkout Fields
Last modified: November 25, 2019

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# Plugin not compatible with Flexible Checkout Fields

 *  Resolved [jvluca](https://wordpress.org/support/users/jvluca/)
 * (@jvluca)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-compatible-with-flexible-checkout-fields/)
 * Hi there,
 * We use afterpay as a payment method on our website. We have installed a plugin‘
   Flexible Checkout Fields’ to show a custom field for customers to enter delivery
   instructions.
 * It seems that whenever a customer enters information in this field and pays with
   afterpay, the information does not show in woocommerce when order is complete.
   I have contacted the ‘Flexible Checkout Fields’ plugin author and their response
   is as follows:
 * “Our Flexible Checkout Fields hooks into the default WooCommerce scripts and 
   our customly fields use the same method as WooCommerce to be created. Apparently
   the Afterpay gateway is interfering somehow and overwriting the values entered
   and saved in the checkout fields. I’m afraid it’s an issue to be solved rather
   by the Afterpay plugin authors than us.”
 * Are you able to help us with a solution? Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Afterpay](https://wordpress.org/support/users/afterpayit/)
 * (@afterpayit)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-compatible-with-flexible-checkout-fields/#post-12175322)
 * Hi [@jvluca](https://wordpress.org/support/users/jvluca/),
 * Thank you for your message.
 * While it is not possible to perform compatibility tests for a practically infinite
   number of plugin configurations, the Afterpay plugin does include a Compatibility
   Mode to reduce potential for conflicts with other plugins as much as possible.
   The main trade-off is that it allows WooCommerce to create the Order as soon 
   as the customer proceeds to Afterpay from the final page of the WooCommerce checkout.
   This can potentially result in a high volume of cancelled orders, as unpaid orders
   will be cancelled automatically if payment is not confirmed within an hour.
 * The team’s recommendations are as follows:
    1. Update the Afterpay Gateway for WooCommerce plugin to the latest version (if
       applicable)
    2. Enable Compatibility Mode from the WordPress Admin by checking the “Compatibility
       Mode” box at “WooCommerce > Settings > Payments > Afterpay” and clicking to 
       save changes.
 * Thank you.
 *  Thread Starter [jvluca](https://wordpress.org/support/users/jvluca/)
 * (@jvluca)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-compatible-with-flexible-checkout-fields/#post-12183839)
 * Thank you, ‘Compatibility Mode’ fixed the problem.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin not compatible with Flexible Checkout Fields’ is closed to new
replies.

 * ![](https://ps.w.org/afterpay-gateway-for-woocommerce/assets/icon.svg?rev=3261877)
 * [Afterpay Gateway for WooCommerce](https://wordpress.org/plugins/afterpay-gateway-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/afterpay-gateway-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/afterpay-gateway-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/afterpay-gateway-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/afterpay-gateway-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/afterpay-gateway-for-woocommerce/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [jvluca](https://wordpress.org/support/users/jvluca/)
 * Last activity: [6 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-compatible-with-flexible-checkout-fields/#post-12183839)
 * Status: resolved