Title: Plugin not activable
Last modified: November 23, 2020

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# Plugin not activable

 *  Resolved [frankcecca](https://wordpress.org/support/users/frankcecca/)
 * (@frankcecca)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-activable/)
 * Scenario: clean install (WP 5.5.3).
    Just installed the plugin downloaded from
   your site. I cannot activate the plugin due this error:
 *  `Uncaught Error: Call to a member function getAttributes() on null in wp-content/
   plugins/totalsurvey/vendor/totalsuite/foundation/src/Database/TableModel.php:
   111 Stack trace: #0 wp-content/plugins/totalsurvey/vendor/totalsuite/foundation/
   src/Database/TableModel.php(147): TotalSurveyVendors\TotalSuite\Foundation\Database\
   TableModel->refresh(0) #1 wp-content/plugins/totalsurvey/vendor/totalsuite/foundation/
   src/Database/TableModel.php(82): TotalSurveyVendors\TotalSuite\Foundation\Database\
   TableModel->insert() #2 wp-content/plugins/totalsurvey/src/Tasks/Presets/CreatePreset.
   php(78): TotalSurveyVendors\TotalSuite\Foundation\Database\TableModel->save()#
   3 wp-content/plugins/totalsurvey/vendor/totalsuite/foundation/src/Task.php(31):
   TotalSurvey\Tasks\Presets\CreatePreset->execute() #4 wp-content/plugins/totalsu
   in wp-content/plugins/totalsurvey/vendor/totalsuite/foundation/src/Database/TableModel.
   php on line 111`
 * If you need more infos pls let me know
    -  This topic was modified 5 years, 5 months ago by [frankcecca](https://wordpress.org/support/users/frankcecca/).

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [TotalSuite](https://wordpress.org/support/users/totalsuite/)
 * (@totalsuite)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-activable/#post-13724973)
 * Hello!
 * Thank you for reporting the issue, we’ll release an update during this week to
   address that issue.
 * Regards,
 *  Thread Starter [frankcecca](https://wordpress.org/support/users/frankcecca/)
 * (@frankcecca)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-activable/#post-13734190)
 * Ok, thanks.
    Last update (1.2.0) is still buggy. I’ll wait for next release. 
   Regards,
 *  Thread Starter [frankcecca](https://wordpress.org/support/users/frankcecca/)
 * (@frankcecca)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-activable/#post-13736321)
 * Same for 1.2.1
 *  Plugin Author [TotalSuite](https://wordpress.org/support/users/totalsuite/)
 * (@totalsuite)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-activable/#post-13736499)
 * Hello!
 * Sorry to hear that the latest release didn’t fix the issue, would you please 
   email us your environment details at [support@totalsuite.net](https://wordpress.org/support/topic/plugin-not-activable/support@totalsuite.net?output_format=md).
 * Thanks!
 * Regards,
 *  Thread Starter [frankcecca](https://wordpress.org/support/users/frankcecca/)
 * (@frankcecca)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-activable/#post-13736858)
 * Just emailed you!
    Pls let me know, thx
 *  Thread Starter [frankcecca](https://wordpress.org/support/users/frankcecca/)
 * (@frankcecca)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-activable/#post-13767462)
 * The problem is the mySql version. The plugin specify 5.7 and above, my version
   is 5.6.
    I can only suggest to adapt the plugin to 5.6 version that is very common.
   Thanks

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Plugin not activable’ is closed to new replies.

 * ![](https://ps.w.org/totalsurvey/assets/icon-256x256.png?rev=2945559)
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 * 6 replies
 * 2 participants
 * Last reply from: [frankcecca](https://wordpress.org/support/users/frankcecca/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/plugin-not-activable/#post-13767462)
 * Status: resolved