Plugin no longer updating

  • Resolved calvissuperman

    (@calvissuperman)


    6 years, 5 months ago

    We updated WordPress to 4.9 and now it seems this plugin isn’t working properly. It is showing some of our posts, but not the recent ones.

    I’ve made sure its set to update every 1 hour, and I’ve checked the access token and it’s still applicable.

    Thanks for any help!

    The page I need help with: [log in to see the link]

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  • David – Smash Balloon Support Staff

    (@dwyffels)

    6 years, 5 months ago

    Hey calvissuperman,

    Please send us a support request through our support page here. Include your plugin’s System Info which will help us determine which setting might need adjustment enabling us to pinpoint the source of the issue.

    To get your plugin’s System Info go to:

    WordPress DashBoard – Facebook Feed – Instagram Feed – Twitter Feeds
    Go to the plugin’s Settings page
    Click on the Support tab
    Select all text in the “System Info” by clicking in the box, copy and then paste the ‘System Info’ into your reply.

    Once we get that info we can look into the problem at a deeper level. Thank you.

Viewing 1 replies (of 1 total)
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