Support » Plugin: Theme Switcha » Plugin no longer seems to work for other people.

  • Resolved lemurianphoenix

    (@lemurianphoenix)


    Hello,

    So I’ve recently encountered an issue where the plugin only seems to correctly switch themes when I’m logged in, and no longer appears to work when I’m logged out despite the fact that I have it set to work for everyone.

    These are the shortcodes that I used with the Light and Dark links. [theme_switcha_link theme=”Astral-Silver” text=”☀”]      [theme_switcha_link theme=”Astral” text=”☽”]

    Thanks for you help,
    Rowan

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Jeff Starr

    (@specialk)

    Are there any errors or other clues? Have you tried other browsers, clearing cache, cookies, etc. Are there any related errors, etc. Gonna have to do some troubleshooting to figure out what’s happening. Could be a conflict with another plugin or something (like cache plugin), or maybe the theme is doing something weird. Also if things were working, but now are not, try re-tracing your steps should help explain which changes were made that caused things to stop working.

    Thread Starter lemurianphoenix

    (@lemurianphoenix)

    I have tried both Firefox and Chrome and had someone else test view it for me on Edge. I have attempted to clear cache and cookies multiple times, both in the browser and on the site itself. I actually didn’t have a cache plugin installed when this started but installed one after the fact to see if that would help me clear any possible site cache better.

    The only thing I was really doing when I first noticed the problem was creating dropdown menus and editing the css on my theme related to the menus (only changing things related to colors and borders). I was also noticing issues with the menus displaying properly when logged in but looking messed up when not logged in. I have since replaced the dropdown menus with a more simple menu for the time being.

    I am not sure that that editing the menus is necessarily the cause though as the plugin isn’t functioning on the main site or the static pages (like the one I linked to in my original post) which never had drop down menus.

    I feel like it might still be a cache issue, but if so, I have no clue how to resolve it if the typical methods aren’t working.

    Plugin Author Jeff Starr

    (@specialk)

    Yeah I don’t know tbh. If cache plugins are involved, that is where I would begin with troubleshooting.

    Thread Starter lemurianphoenix

    (@lemurianphoenix)

    Yeah, I mean I can certainly disable it and see what happens, but as I said, I didn’t even have one installed when I first noticed the problem and only installed it to try to see if it could help me fix the problem, which it didn’t.

    Plugin Author Jeff Starr

    (@specialk)

    One thing that helps me to troubleshoot, is to have a default WP site setup somewhere. That gives you a baseline where everything is working. So you can build up from there to more easily find the cause of the issue.

    Thread Starter lemurianphoenix

    (@lemurianphoenix)

    Thank you for the suggestion, but is that something I can do on my existing account, or does that require paying for an additional domain name/hosting? If the latter, then that’s not really doable for me at this time.

    Though fortunately it seems my first guess for which plugin was causing the issue may have been the correct one. It’s “GDPR Cookie Consent”. Unfortunately I’m pretty sure I need this plugin, or one like it for legal reasons related to EU laws, so that puts me in a tough spot.

    Although, I tried activating that plugin again to confirm that it was the problem and things still appear to be working. Is it possible that deactivating a plugin and then activating it again can fix an issue, especially if perhaps if there was an update to that plugin?

    Unfortunately there are still some issues related to the dropdown menus I was trying to create. It would have been nice if everything was fixed at once.

    Plugin Author Jeff Starr

    (@specialk)

    Glad to help:

    1) “does that require paying for an additional domain name/hosting?”

    That’s one way of doing it. Even easier is to just use an app for local hosting on your own machine. For example, this post explains some different ways of going about it.

    2) “Is it possible that deactivating a plugin and then activating it again can fix an issue, especially if perhaps if there was an update to that plugin?”

    It’s possible, really all depends on myriad variables, environment, configuration, plugins, theme, etc.

    In any case it sounds like your reported issue is resolved at this point, correct? If not let me know how I can help.

    Thread Starter lemurianphoenix

    (@lemurianphoenix)

    Thank you for the information and for your help. Yes, it does look like the issue is fixed now, but I’ll let you know if the problem pops up again.

    Plugin Author Jeff Starr

    (@specialk)

    Sounds good, thank you @lemurianphoenix.

Viewing 9 replies - 1 through 9 (of 9 total)
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