Plugin no longer properly syncs to Woocomerce

  • felipebtu

    (@felipebtu)


    2 months, 4 weeks ago

    The plugin worked beautifully for a while but after their latest update it no longer synchronises properly with woocomerce. Once orders are paid and labels created, it does not communicate with woocomerce and does not mark orders as complete on the website.
    I have contacted support multiple times, and I always get the same generic answer, such as reset API keys, install and uninstall the plugin, which I have done it many times and yet problem still persists.
    Very disappointed at the support level received and looking at canceling my shipstation account all together for 4 stores, as soon as I find an alternative solution.
    In the end is causing me more headaches, than providing a solution.

Viewing 1 replies (of 1 total)
  • Plugin Support Alex a11n

    (@alessandromonteiro)

    2 months, 3 weeks ago

    Hi there,

    Thank you for taking the time to share your experience – I’m really sorry to hear about the frustration you’ve been dealing with, especially across 4 stores.

    I want to make sure we get this looked at properly. I tried searching for support requests from the yahoo email address associated with your woocommerce.com account, but I wasn’t able to locate any previous tickets on our end. Perhaps you’ve contacted us through a different email address?

    The issue you’re describing – orders not being marked as complete in WooCommerce after labels are created in ShipStation – is something we’re investigating.

    Currently, our developers were able to replicate this only when the order is fully refunded. Meaning the “Paid” value and “Refunded” value is the same, and there’s a pull request in review for deployment in the future plugin update.

    If that’s not the case with your store, and to help us investigate your specific situation, could you please create a new support topic in the ShipStation for WooCommerce support forum with the exact details you’re experiencing?

    This will allow us to look into your specific setup and provide targeted troubleshooting rather than generic suggestions. We genuinely want to help get this resolved for you.

    Thanks for working with us on this!

Viewing 1 replies (of 1 total)

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