Title: Plugin no connecting when cloudflare dns proxy active
Last modified: March 21, 2025

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# Plugin no connecting when cloudflare dns proxy active

 *  Resolved [Joel Young](https://wordpress.org/support/users/krashersmasher/)
 * (@krashersmasher)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/plugin-no-connecting-when-cloudflare-dns-proxy-active/)
 * ![](https://wordpress.org/76149381-bb12-4ed4-a2d0-4330de211646)
 *  This is the error I get. It’s resolved by turning off proxy.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [Joel Young](https://wordpress.org/support/users/krashersmasher/)
 * (@krashersmasher)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/plugin-no-connecting-when-cloudflare-dns-proxy-active/#post-18144286)
 * [https://drive.google.com/file/d/1dNy_Ls49mr7fB4MuYJ4VvbXKpiRhGDoo/view?usp=sharing](https://drive.google.com/file/d/1dNy_Ls49mr7fB4MuYJ4VvbXKpiRhGDoo/view?usp=sharing)
 *  Plugin Support [gelatosupport](https://wordpress.org/support/users/gelatosupport/)
 * (@gelatosupport)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/plugin-no-connecting-when-cloudflare-dns-proxy-active/#post-18148638)
 * Hello Joel,
 * Thank you for getting in touch with us. To investigate this further, we kindly
   ask you to reach out to us directly with the additional details:
    1. The Gelato App Status information. You can find instructions for this here: 
       [Gelato WooCommerce App Health Status Check and Webhooks](https://support.gelato.com/en/articles/8996502-gelato-woocommerce-app-health-status-check-and-webhooks).
    2. A list of any third-party plugins currently active on your WooCommerce site.
 * You can share this information with us via live chat by following this link: 
   [Contact Gelato Support](https://support.gelato.com/en/articles/8996073-how-do-i-contact-gelato)
   or email at [support@gelato.com](https://wordpress.org/support/topic/plugin-no-connecting-when-cloudflare-dns-proxy-active/support@gelato.com?output_format=md)
 * Once we have these details, we’ll escalate the issue to our technical team to
   ensure a thorough investigation.
 * Thank you for your cooperation, and we look forward to resolving this.
 * Best regards,
   BartGelato Support Team
 *  Plugin Support [gelatosupport](https://wordpress.org/support/users/gelatosupport/)
 * (@gelatosupport)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/plugin-no-connecting-when-cloudflare-dns-proxy-active/#post-18232153)
 * Hi Joel,
 * Thank you for the update. I’ve identified your case in our system and have reached
   out directly to you via email to work towards a resolution.
 * Please check your inbox for further details, and don’t hesitate to reach out 
   if you have any questions in the meantime.
 * I appreciate your patience.
 * Best regards,
   BartGelato Support Team
 *  Plugin Support [gelatosupport](https://wordpress.org/support/users/gelatosupport/)
 * (@gelatosupport)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/plugin-no-connecting-when-cloudflare-dns-proxy-active/#post-18244893)
 * Hi Joel,
 * Thanks for your response! I used the same email address you provided when reaching
   out regarding the Cloudflare issue, but I’m happy to help ensure you get the 
   information you need. Please feel free to email us directly at [apifeedback@gelato.com](https://wordpress.org/support/topic/plugin-no-connecting-when-cloudflare-dns-proxy-active/apifeedback@gelato.com?output_format=md),
   and I’ll assist you promptly.
 * Looking forward to resolving this for you!
 * Best regards,
 * Bart
 * Gelato Support Team
 *  Plugin Support [gelatosupport](https://wordpress.org/support/users/gelatosupport/)
 * (@gelatosupport)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/plugin-no-connecting-when-cloudflare-dns-proxy-active/#post-18260297)
 * Hi Joel,
 *  and haven’t heard back, there’s a chance it might not have reached us.
 * No worries though! You can [reach out to us via chat](https://support.gelato.com/en/articles/8996073-how-do-i-contact-gelato),
   and just ask for your case to be forwarded directly to me, and I’ll make sure
   we resolve it for you quickly.
 * Looking forward to assisting you!
 * Best regards,
   BartGelato Support Team

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Plugin no connecting when cloudflare dns proxy active’ is closed to new
replies.

 * ![](https://ps.w.org/gelato-integration-for-woocommerce/assets/icon-256x256.png?
   rev=2582457)
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## Tags

 * [dns](https://wordpress.org/support/topic-tag/dns/)
 * [proxy](https://wordpress.org/support/topic-tag/proxy/)

 * 5 replies
 * 4 participants
 * Last reply from: [gelatosupport](https://wordpress.org/support/users/gelatosupport/)
 * Last activity: [1 year, 2 months ago](https://wordpress.org/support/topic/plugin-no-connecting-when-cloudflare-dns-proxy-active/#post-18260297)
 * Status: resolved