Title: [Plugin: NextGEN Gallery] poor plugin useless support Last modified: August 19, 2016 --- # [Plugin: NextGEN Gallery] poor plugin useless support * Resolved [head1ess](https://wordpress.org/support/users/head1ess/) * (@head1ess) * [15 years, 3 months ago](https://wordpress.org/support/topic/plugin-nextgen-gallery-poor-plugin-useless-support/) * don’t bother with this plugin, as if you ever have any need for support there is nothing there Viewing 9 replies - 1 through 9 (of 9 total) * [Alex Rabe](https://wordpress.org/support/users/alexrabe/) * (@alexrabe) * [15 years, 3 months ago](https://wordpress.org/support/topic/plugin-nextgen-gallery-poor-plugin-useless-support/#post-1851558) * Yep, I can agree… Good that there exists other plugins with better support * [trippa](https://wordpress.org/support/users/trippa/) * (@trippa) * [15 years, 3 months ago](https://wordpress.org/support/topic/plugin-nextgen-gallery-poor-plugin-useless-support/#post-1851572) * It works fine for me. * Thread Starter [head1ess](https://wordpress.org/support/users/head1ess/) * (@head1ess) * [15 years, 2 months ago](https://wordpress.org/support/topic/plugin-nextgen-gallery-poor-plugin-useless-support/#post-1851907) * Alex i’d be interested to know what you are using instead?? cheers * [Rev. Voodoo](https://wordpress.org/support/users/rvoodoo/) * (@rvoodoo) * [15 years, 2 months ago](https://wordpress.org/support/topic/plugin-nextgen-gallery-poor-plugin-useless-support/#post-1851908) * > Alex i’d be interested to know what you are using instead * lol….um check the plugin author at the bottom of this page * [http://wordpress.org/extend/plugins/nextgen-gallery/](http://wordpress.org/extend/plugins/nextgen-gallery/) * I’m sure he’s just sick of posts on here which do not ask questions but only complain about free products. Ones which work for a large number of people I’d say juding by the number of downloads vs. complaints: [http://wordpress.org/extend/plugins/nextgen-gallery/stats/](http://wordpress.org/extend/plugins/nextgen-gallery/stats/) * Thread Starter [head1ess](https://wordpress.org/support/users/head1ess/) * (@head1ess) * [15 years, 2 months ago](https://wordpress.org/support/topic/plugin-nextgen-gallery-poor-plugin-useless-support/#post-1851909) * Ha, OK didn’t notice that one!!!!! * But my point is this; the image rotate needs separate plugin the instructions for that are from another contributor and are useless! * Also instructions for next gen itself are not much better! * And if anyone unhappy about people airing their views then maybe wordpress should be changed so that when you report a plugin as not working it shouldnt take you to a post input screen! * That was reason for me adding a post! and yes I know alex developed this v popular plugin, and yes it is free, but that is nature of wordpress ie open source so please dont try to make them out as martyrs for developing. * It didn’t work for me, and i am sure that it works for many others, so there is a conflict somewhere between my theme and nextgen. * And heres my gripe, to have an f&Q with just 8 titles takes the mickey, and I aint trawling through thousands of posts to find something similar to my issue. * rant over thank you all and goodnight * [jpgriceoz](https://wordpress.org/support/users/jpgriceoz/) * (@jpgriceoz) * [15 years, 2 months ago](https://wordpress.org/support/topic/plugin-nextgen-gallery-poor-plugin-useless-support/#post-1851912) * I have posted several times on the wordpress forum for this plugin about the fact that the albums and galleries drag and drop system does not work on my site. I havent gotten one response from Alex the author, nor anyone else. I have not complained once about this plugin. I researched the topic before coming on this forum. I found one solution dated one year ago that states there may be problems between next gen and other plugins. I disabled all my plugins and tried it again and no avail. I tried to deactivate, delete, and reupload the next gen. None of these solved my problem, and no response from anyone. * So I will try again. The plugin was working fine and then all of a sudden I could not drag the galleries into the albums. There clearly is a javascript/jquery problem that i need to resolve but Im not sure how to resolve it. I dont even know why this album and gallery has to use a drag and drop system in the first place. It seems that many of the wordpress plugins that use jquery include different libraries and screw other plugins up (and dont suggest use google libraries because it doesnt help either). Even wordpress’ own menu system that drags and drops has seemed to have a lot of problems judging from research on forums. * Anyways, I would love some help because when it was working this plugin was solid. Anybody have any suggestions? Alex? * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [15 years, 2 months ago](https://wordpress.org/support/topic/plugin-nextgen-gallery-poor-plugin-useless-support/#post-1851914) * > I have posted several times on the wordpress forum for this plugin about the > fact that the albums and galleries drag and drop system does not work on my > site. * You have? That’s strange – I can only see one NexGen post (this post, in fact) in your profile. * [croba](https://wordpress.org/support/users/croba/) * (@croba) * [15 years, 2 months ago](https://wordpress.org/support/topic/plugin-nextgen-gallery-poor-plugin-useless-support/#post-1851925) * > poor plugin useless support (8 posts) > don’t bother with this plugin, as if you ever have any need for support there > is nothing there * I just joined the forum, mainly to say thanks, while I am trawling for answers to questions I have, then I come across this thread….. * Sorry this has annoyed me a bit, which is now distracting me from my work!! * Do you seriously think this kind of attitude is going to help Alex and encourage other developers to write free software for you? * Try giving some constructive feedback and examples of the problems you are having instead, you never know it could be user error! * And breath….. * Thanks for your hard work Alex, some of us appreciate and respect the difficulties involved in writing software. Keep it up! * Thread Starter [head1ess](https://wordpress.org/support/users/head1ess/) * (@head1ess) * [15 years, 2 months ago](https://wordpress.org/support/topic/plugin-nextgen-gallery-poor-plugin-useless-support/#post-1851933) * > Try giving some constructive feedback and examples of the problems you are > having instead, you never know it could be user error! > And breath….. * Ok after a having a couple of nights respite and much needed sleep I have thought in retrospect about my comments. * To Alex and supporters; the plugin when working on a stand alone test site is fantastic, and there is, as far as I can see, nothing else out there like it. My problem solely lies in my own internal site conflicts which is frustrating me to say the least. * However like I said, I have stepped away for a couple of days and would like to apologise for the initial thread post, and thank you for developing something“ for free” that can do all the things Nextgen can. * The work is appreciated by me even though my initial title suggests differently. so if you would accept my thanks an humblest of apologies! truce? Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘[Plugin: NextGEN Gallery] poor plugin useless support’ is closed to new replies. * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961) * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/) * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq) * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery/) * [Active Topics](https://wordpress.org/support/plugin/nextgen-gallery/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/) * [Reviews](https://wordpress.org/support/plugin/nextgen-gallery/reviews/) * 9 replies * 7 participants * Last reply from: [head1ess](https://wordpress.org/support/users/head1ess/) * Last activity: [15 years, 2 months ago](https://wordpress.org/support/topic/plugin-nextgen-gallery-poor-plugin-useless-support/#post-1851933) * Status: resolved