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[Resolved] [Plugin: NextGEN Download Gallery] Blank page appears after clicking download

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author webaware
    Participant

    @webaware

    G’day,

    Check your phpinfo() for a module called zip — see http://tinypic.com/r/10h1yli/6

    Are you able to turn on debug in your wp-config.php file, and does it give you an error message?

    Thanks for the quick response! I do not seem to have that module installed. Since I have shared hosting through Dreamhost I’m not sure that’s something I can install myself or not. It does appear that zlib is installed.

    I have debugging pushed to a log file, but nothing appears that’s relevant to this issue.

    Thoughts?

    Plugin Author webaware
    Participant

    @webaware

    G’day,

    Please ask your host to install the zip extension. It is currently required. I might add a fallback in some future version, but that won’t be for a while as I have other priorities right now. The next version will have a check for this extension and will show a warning in the plugin admin page at least.

    I don’t know why you’re only getting a blank page though, must be some setting to suppress errors. I’ll also add some explicit handling around that.

    In the meantime, all I can suggest is to ask your host to install that extension.

    cheers,
    Ross

    Mika Epstein
    DreamHost Rep

    @ipstenu-dh

    We don’t have it on by default, and the only way to do this is to compile PHP yourself.

    See the following wiki pages:

    http://wiki.dreamhost.com/Installing_PHP5#Compiling_a_Customized_PHP_5
    http://wiki.dreamhost.com/PECL_Zip

    Plugin Author webaware
    Participant

    @webaware

    Right, sounds like I’d better add support for hosts without the Zip extension then… when I get a chance 🙂

    Plugin Author webaware
    Participant

    @webaware

    @jkd77: version 1.1.0 no longer requires the Zip extension, so please update and give it a go.

    cheers,
    Ross

    @ross – Thanks! Works like a charm.

Viewing 7 replies - 1 through 7 (of 7 total)
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