Support » Plugin: NextGEN Download Gallery » [Plugin: NextGEN Download Gallery] Blank page appears after clicking download

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author webaware

    (@webaware)

    G’day,

    Check your phpinfo() for a module called zip — see http://tinypic.com/r/10h1yli/6

    Are you able to turn on debug in your wp-config.php file, and does it give you an error message?

    Thanks for the quick response! I do not seem to have that module installed. Since I have shared hosting through Dreamhost I’m not sure that’s something I can install myself or not. It does appear that zlib is installed.

    I have debugging pushed to a log file, but nothing appears that’s relevant to this issue.

    Thoughts?

    Plugin Author webaware

    (@webaware)

    G’day,

    Please ask your host to install the zip extension. It is currently required. I might add a fallback in some future version, but that won’t be for a while as I have other priorities right now. The next version will have a check for this extension and will show a warning in the plugin admin page at least.

    I don’t know why you’re only getting a blank page though, must be some setting to suppress errors. I’ll also add some explicit handling around that.

    In the meantime, all I can suggest is to ask your host to install that extension.

    cheers,
    Ross

    We don’t have it on by default, and the only way to do this is to compile PHP yourself.

    See the following wiki pages:

    http://wiki.dreamhost.com/Installing_PHP5#Compiling_a_Customized_PHP_5
    http://wiki.dreamhost.com/PECL_Zip

    Plugin Author webaware

    (@webaware)

    Right, sounds like I’d better add support for hosts without the Zip extension then… when I get a chance 🙂

    Plugin Author webaware

    (@webaware)

    @jkd77: version 1.1.0 no longer requires the Zip extension, so please update and give it a go.

    cheers,
    Ross

    @ross – Thanks! Works like a charm.

Viewing 7 replies - 1 through 7 (of 7 total)
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