Title: Plugin missing
Last modified: May 11, 2020

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# Plugin missing

 *  Resolved [bfletcher](https://wordpress.org/support/users/bfletcher/)
 * (@bfletcher)
 * [6 years ago](https://wordpress.org/support/topic/plugin-missing-7/)
 * Hi,
    WP Version 5.4.1 have been using this plugin for some time no issues, must
   have been an update and the plugin (and reviews) are missing completely. If i
   try and install again it fails because the “folder already exists”
 * Had quite a few reviews in there so hope we can retrieve the data..
    Sorry, i
   am not a programmer or understand the workings of wordpress but if you can help
   that would be appreciated
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-missing-7%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Gemini Labs](https://wordpress.org/support/users/geminilabs/)
 * (@geminilabs)
 * [6 years ago](https://wordpress.org/support/topic/plugin-missing-7/#post-12815401)
 * Your reviews are safe. Please see: [https://pastebin.com/nFGfyMrx](https://pastebin.com/nFGfyMrx)
    -  This reply was modified 6 years ago by [Gemini Labs](https://wordpress.org/support/users/geminilabs/).
 *  Thread Starter [bfletcher](https://wordpress.org/support/users/bfletcher/)
 * (@bfletcher)
 * [6 years ago](https://wordpress.org/support/topic/plugin-missing-7/#post-12817484)
 * Thank you for quick reply
    Tried to install the php file through the plugins 
   page but it gave this error
 * The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find
   End of Central Dir Record signature
 * Tried creating a zip file and installing that but error is
 * The package could not be installed. No valid plugins were found.
 * Had a look around to fix this but it starts to get a bit more involved than I
   have the experience for. hope you can point me in the right direction
 *  Plugin Author [Gemini Labs](https://wordpress.org/support/users/geminilabs/)
 * (@geminilabs)
 * [6 years ago](https://wordpress.org/support/topic/plugin-missing-7/#post-12817534)
 * You need to put that code snippet into your active theme’s functions.php file.
 * Once you have done that, install the Site Reviews plugin from the Add Plugin 
   page.
 * After Site Reviews has been installed, remove the code snippet from the functions.
   php file.
 *  Thread Starter [bfletcher](https://wordpress.org/support/users/bfletcher/)
 * (@bfletcher)
 * [6 years ago](https://wordpress.org/support/topic/plugin-missing-7/#post-12817570)
 * Thank you, That all worked
    Problem solved

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Plugin missing’ is closed to new replies.

 * ![](https://ps.w.org/site-reviews/assets/icon-256x256.gif?rev=3307009)
 * [Site Reviews](https://wordpress.org/plugins/site-reviews/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/site-reviews/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/site-reviews/)
 * [Active Topics](https://wordpress.org/support/plugin/site-reviews/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/site-reviews/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/site-reviews/reviews/)

## Tags

 * [plugin missing](https://wordpress.org/support/topic-tag/plugin-missing/)

 * 4 replies
 * 2 participants
 * Last reply from: [bfletcher](https://wordpress.org/support/users/bfletcher/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/plugin-missing-7/#post-12817570)
 * Status: resolved