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[resolved] API will not verify in the settings (4 posts)

  1. majesk
    Posted 3 years ago #


    When I enter the API key and click to verify I get this error:

    Uh-oh, we were unable to verify your API Key. Please check them and try again!
    The server said:Could not connect (ERR 13: Permission denied)

    Any idea why it will not verify?

    Thank you


  2. mc_nate
    Posted 3 years ago #

    Hey there, Majesk!

    It sounds like the host that's being used isn't allowing the outbound call to be made. Therefore, MailChimp isn't able to verify the API key and producing that error. Unfortunately, in this case, your best bet would probably be to get in touch with the host to see if they're blocking any sort of outbound traffic or calls.

    Additionally, you might be able to test the connectivity (and API Key) by setting up a local installation of WordPress and using the same API Key.

    If you do have any other questions, please don't hesitate to give us a shout!


  3. majesk
    Posted 3 years ago #


  4. mc_nate
    Posted 3 years ago #

    Glad to help!

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