Support » Plugin: Knews Multilingual Newsletters » [Plugin: Knews Multilingual Newsletters] about the stats

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author creverter

    (@creverter)

    Thank you @tattos!

    Seems a bug…

    Can you submit a link to your admin and user/password at: contact at knewsplugin dot com?

    Thanks!
    Carles.

    i don’t think it’s a problem with the site I’m running, i can see the same issue in the screenshots from the plugin page, the problem doesn’t actually bother me at all, i just wanna ask why is that happening.
    Hasan

    Plugin Author creverter

    (@creverter)

    You’re right!!!

    I found a bug introduced into the stats results. The good notice: the info is being saved but not displayed, please, try this patch:

    http://www.knewsplugin.com/stats_patch.zip

    Upload manually trough FTP to: wp-content/plugins/knews/admin/

    It works for you? Thanks!
    Carles.

    Ok, i will test it and i will report back later.
    Thanks
    Hasan Yousef

    Hi Carles!
    Thanks for the patch, it actually fixes the sent and submits results issue, but still doesn’t draw statics lines in the diagram for the sending ok and error.
    Thanks
    by the way, is it possible to collect emails for the can’t read clicks??

    Plugin Author creverter

    (@creverter)

    Hello Hasan!

    Can be simply a browser caché issue? Works fine to me…
    Can do you open the stats in other browser and/or try force reload?

    The cant read clicks by email and more info is being collected, in the future we plan develop more accurate stats/reports…

    Hi Carles!
    just i want to say that i love KNEWS so much because it gives me all what i can look for in a newsletter plugin, and above all, you’re a great person actually by dedicating that much time for the support.
    About that issue, I’m referring to the sendings ok and errors tabs in the graphic, if you click on those tabs, you won’t see the blue lines (sending ok) or the red for errors, even in the screenshot from the plugin page, you shall see gray, green , and “light blue” lines (Unsubscriptions). but there’s no blue or red lines.
    i do have the gray , green , and light blue lines also drawn..
    any way it’s not a problem , it’s just my observation.
    Thanks and wish all the best
    Hasan

    Plugin Author creverter

    (@creverter)

    Hello Hasan!

    Finally I found the issue: the newsletters submitted manually doesn’t be collected in the stats! Can do you confirm you are using this submin method?

    Thanks!
    Carles.

    Hi Carles!
    Well, i used both methods, manually and auto submits, but there’s no lines in the graphic for both sendings ok and errors.
    Thanks a lot!
    Hasan

    hi Carles!
    Now the lines appears after i set the permissions to the tmp/chart.png images to 767. any way it all works fine now.
    Thank you very much!
    Hasan

    Plugin Author creverter

    (@creverter)

    Great!

    This bug will be solved for everyone in Knews 1.2.2

Viewing 11 replies - 1 through 11 (of 11 total)
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