• I purchased the premium version of this plug-in – it did not work. I tried it several times but it kept failing. Support tickets are slow to respond. I asked for a refund and the company has refused.
    I had to send log files so they could work out why it kept failing. Then they asked me to change something in the coding. This is unacceptable. I am not a plugin expeet.
    Any company which refuses to refund a customer who has had problems should not be trusted. Why wont they refund my money?

    • This topic was modified 2 months, 2 weeks ago by Yui. Reason: removed reference to other plugin
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  • Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @dianapaton ,

    Firstly, we are very sad that you didn’t have a nice experience with the plugin.

    We would very much like to help you here but since this thread is used for the free version discussion, we cannot discuss the case here.
    We are ready to help you and all of our customers in any way possible, so you can contact us directly so we can do our best to help you.

    We have many happy users and if you give us a chance, we can resolve the issue you faced.

    Thanks for your understanding. We will be looking forward to receiving your message.

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