JW Player for Flash & HTML5 Video
[Plugin: JW Player for WordPress – Flash & HTML5 Video Player] Latest update broke HTML5 compa (2 posts)

  1. viptampa
    Posted 4 years ago #

    I've been using JW player with my portfolio since May 2011.

    I have tested my JW player with every browser to date, and JW player was working fine until the most recent updates occurred.

    Now, when ever I try to play ANY audio (M4A) from my portfolio to Chrome, FF, IE, or iOS browser, the jw player player does not box does not even appear on my site. Logged in or logged out. No error.

    I'm upset as I've played my whole portfolio around the ability to be able to play M4A from it for potential clients.

    Please help!

    example link.


  2. JW Player
    Plugin Author

    Posted 4 years ago #


    Did you just start to experience this issue with the 1.5.3 update I released today? Or did it start with an earlier version?

    Have you updated any of your browsers recently?

    I visited the link that you provided and the audio plays fine in HTML5 mode for me in Chrome. Firefox only provided a download link which is expected since it can't play m4a files in HTML5 mode. I'm seeing an error complaining about compatibility in IE9.

    Can you describe with a bit more detail what you're seeing? Are you seeing a black box, the shortcode or nothing?

    I apologize for the inconvenience this has caused. Hopefully we can get this resolved quickly.


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