Plugin just okay, customer support not okay

Used the plugin for a few years with mixed results. Biggest shortcoming was it only works with WordPress media files – no external to WP storage (e.g., AWS or GCP). Decided to change to Google Drive Embedder instead. De-installed and deleted the plugins, but forgot to login to the Modula website and unsubscribe. When our credit card was charged for the auto renewal, we contacted support to cancel and issue a refund. It was the same day. They refused, and only could offer that it was their “policy” to not issue a refund.

“It states on our site that the renewal is automatic.”

“If the user does not cancel the subscription before it is processed, it means he/she wants to continue using the plugin and receiving updates & support.”

It was the same flipping day that the credit card was auto charged for renewal. So yeah, horrendous customer service. So now we pay for 364 days of a de-installed and deleted plugin, because that’s their policy.

I suspect that I am not the only person to fall victim to their policy as they immediately chose – without my request – to cancel the auto-renewal of the subscription. “The most we can do at the moment is stop the subscription so you will no longer be charged next year – which I did.”

Is this a sour-grapes review? Not in the least. It is an honest review of the plugin, and an honest and detailed review of the lack of customer service. If it was sour-grapes, I would have rated it a 1-star.

So buyer beware, I guess this is what you get when you license a plugin outside the United States (in this case, I believe Bucharest). No concept of customer service to be found anywhere.