Jetpack by WordPress.com
[resolved] Unable to Auth after update to 1.8.1 (5 posts)

  1. PPNSteve
    Posted 3 years ago #

    After updating Jetpack to 1.8.1, I'm unable to authenticate with WP.com to view our stats.

    Error message: You have failed to authenticate with the WordPress.com API.
    How do you force a re-authentication or wipe it settings and start over?


  2. Tim Moore

    Plugin Contributor

    Posted 3 years ago #

    Do you have the old WordPress.com Stats plugin installed?

    If so, get rid of it.

    If not, or after you get rid of it, deactivate and delete Jetpack, then reinstall it from the Dashboard. Then try to reconnect.

  3. PPNSteve
    Posted 3 years ago #

    same problem now again with 2.2.5 update.. any solutions?

  4. PPNSteve
    Posted 3 years ago #

    site url in question is http://www.thereishoppedit.com

  5. Richard Archambault
    Happiness Engineer
    Plugin Contributor

    Posted 3 years ago #

    I've answered you in your other thread, http://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-unable-to-auth-after-update-to-181?replies=4 so I'll mark this one as resolved.

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