Jetpack by WordPress.com
[resolved] [closed] Site inaccessible from WP.com (9 posts)

  1. markpea
    Posted 4 years ago #

    So I extended the timeout so that my site could contact the wordpress.com server but now I get the following error message:

    Your website needs to be publicly accessible to use Jetpack: site_inaccessible
    Error Details: The Jetpack server was unable to communicate with your site [IXR -32300].

    I have been unable to figure out what exactly the code IXR -32300 refers to. Certainly, my testing site is behind a fairly strict firewall which allows outgoing traffic but not incoming to http. In order to get Jetpack to operate I'd need to know what capabilities to allow through the firewall. What does Jetpack need access to in order to operate successfully? And what permissions might I need to change?


  2. James Huff
    Support Representative
    Plugin Contributor

    Posted 4 years ago #

    Please contact us directly via http://en.support.wordpress.com/contact/?jetpack=needs-service about this.

  3. computermad
    Posted 4 years ago #

    Sorry, I can't find anything about contact information from link above.
    Please advise, thanks!

  4. markpea
    Posted 4 years ago #

    The word I had from the 'happiness engineers' was that port 80 was needing to be opened for all traffic. Since my test site is behind a firewall and I use a VPN to access it, this obviously doesn't work for me.

  5. AndrewRH
    Posted 4 years ago #

    In my case, my hosting provider was eUKHost and they had to fix the problem...

    The mod_sec Apache web application fire wall was preventing the application to work, we have excluded mod_sec for your script "/xmlrpc.php" and now we were able to Connect to WordPress.com wish the jetpack.


  6. chris407x
    Posted 3 years ago #

    I got this message on Hostgator when I set up a testing server. The problem was that WordPress could not connect back because of an ssl certificate mismatch (I was using shared hosting).

    I changed:

    in the wp_options table for "site_url" and 'home' values so that there was no ssl certificate involved and it fixed the problem and Jetpack was able to connect.

  7. Dr. Ashok Koparday
    Posted 3 years ago #

    I am not able to install jetpack. The error message is

    Error Details: The Jetpack server was unable to communicate with your site [HTTP 404]. Ask your web host if they allow connections from WordPress.com. If you need further assistance, contact Jetpack Support: http://jetpack.me/support/

    The server support team wrote:

    Please provide us the word-press site IPs so we can white list in our firewall, if they face connection problem.

    What is the solution? How can I enable jetpack plugin?

  8. Dr. Ashok Koparday
    Posted 3 years ago #

    I did deactivate all plugins.
    Then I re-uploaded fresh jetpack folder.
    I tried using default theme instead of my wornwall theme.
    Yet the problem persists.

  9. Tim Moore

    Plugin Contributor

    Posted 3 years ago #

    @drashok: We've talked through other support channels. If your host is firewalling your server, there isn't much we can do. Jetpack needs to be able to communicate back and forth and, due to the way we are set up, we can not provide a list of IP addresses for your host to white list.

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