Support » Plugins » [Plugin: Jetpack by] server cannot connect to site

  • Resolved mehanalways


    wordpress 3.8.1
    jetpack by 2.8
    woocommerce 2.0.20
    woocommerce subscription 1.4.7
    wordpress https 3.3.6

    I activated my SSL certificate a week ago. My WooCommerce checkout page was having an issue so their tech team told me to disable all plugins and slowly enable them one at a time. After doing this I received the following error from JetPack when I tried to reconnect to WordPress:

    Your website needs to be publicly accessible to use Jetpack: site_inaccessible
    Error Details: The Jetpack server was unable to communicate with your site [IXR -32300: transport error: http_request_failed SSL certificate problem: unable to get local issuer certificate]

    I contacted Jetpack support, who said:
    This is because our server cannot verify your server’s SSL certificate.
    The best solution is if you can configure your webserver to supply the entire SSL certificate chain, rather than just your own certificate.

    So I contacted my host with assistance doing this. They have repeated checked and said that my SSL certificate is properly installed and suggested that I install WordPress HTTPS to change all non secure http links to https. I installed and activated the WordPress HTTPS plugin, but the Jetpack error persists.

    I’m at a lost. My host just keeps referring me to WordPress support and Jetpack refers me to my host. Any assistance would be greatly appreciated.

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  • Hi there! Since you’ve contacted Jetpack support by email as well and my colleague is in contact with you, would you mind marking this thread as “Resolved”? Feel free to update the thread with the resolution for your issue when we fix it! 🙂

    Issue is resolved. I had to contact my host to fix an error with my SSL certificate. They were able to correct and I could connect Jetpack on 2/10 at midnight. Jetpack emailed me the evening of 2/11 saying they couldn’t help and for me to contact my host. Apparently they didn’t really look into the issue because Jetpack was connected by then. Oh well. Marked as resolved.

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