[Resolved] [Plugin: Jetpack by WordPress.com] server cannot connect to site
jetpack by wordpress.com 2.8
woocommerce subscription 1.4.7
wordpress https 3.3.6
I activated my SSL certificate a week ago. My WooCommerce checkout page was having an issue so their tech team told me to disable all plugins and slowly enable them one at a time. After doing this I received the following error from JetPack when I tried to reconnect to WordPress:
Your website needs to be publicly accessible to use Jetpack: site_inaccessible
Error Details: The Jetpack server was unable to communicate with your site https://www.mycommunitybox.com [IXR -32300: transport error: http_request_failed SSL certificate problem: unable to get local issuer certificate]
I contacted Jetpack support, who said:
This is because our server cannot verify your server’s SSL certificate.
The best solution is if you can configure your webserver to supply the entire SSL certificate chain, rather than just your own certificate.
So I contacted my host with assistance doing this. They have repeated checked and said that my SSL certificate is properly installed and suggested that I install WordPress HTTPS to change all non secure http links to https. I installed and activated the WordPress HTTPS plugin, but the Jetpack error persists.
I’m at a lost. My host just keeps referring me to WordPress support and Jetpack refers me to my host. Any assistance would be greatly appreciated.
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