Support » Plugin: Jetpack by » [Plugin: Jetpack by] secrets_mismatch problem

  • Resolved pbarn


    I am unable to connect.
    This is the message:
    Something went wrong that’s never supposed to happen. Guess you’re just lucky: secrets_mismatch
    Error Details: The registration secrets sent by your site do not match the ones the Jetpack server has on record
    I changed the username and password and now I cannot connect. I tried to add old username and can’t remember old password. Any suggestions?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Tim Moore


    Do you have W3 Total Cache installed and active? If so, try disabling it, then connect Jetpack.

    I read about that too, however, I do not have that plugin installed. I’ve never had this issue before with other WP sites. I tried deactivating all of the plugins and that didn’t work either. Thanks for the suggestion.

    Plugin Contributor Tim Moore


    (Before you try this, back up your database!)

    If you have access to your database, there are three Jetpack entries in the wp_options table. Try deactivating Jetpack, then delete these three options. Activate Jetpack and try to connect.

    Thank you so much for the advice. I found only two Jetpack entries in the wp_options, deleted them. Then I deleted Jetpack, for good measure, it was already deactivated. I re-installed the Jetpack plugin and activated it and everything worked fine. No mo’ mismatch message. You are the bomb, Tim Moore.

    I also facing the same problem, but my this trick also it’s not working

    I too have the same issue.

    For me, I had installed Jetpack on a template site & cloned the site – however after following the above instructions (deleting both wp_options entries and deleting the plugin, then reinstalling it) I get the same message.

    Is it possible that JP has other database entries hidden somewhere…?

    Plugin Author Jeremy Herve


    Jetpack Mechanic

    Could you both start a new thread about your issue, since this thread is an old one and is marked as resolved?

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)
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