Support » Plugin: Jetpack by » [Plugin: Jetpack by] No more comments with JetPack comments

  • Resolved nicolinuxfr


    I installed the last version of JetPack and activated the comments plugin. The form works great but the older comments disappeared totally. I think the new comment form replaced everything that was there before…

    Is it supposed to be this way ? If not, is it a bug of the actual version, or is it because of a conflict with the theme I’m using ?

    My blog, if necessary :

    Thanks for your answers

Viewing 15 replies - 1 through 15 (of 18 total)
  • Plugin Contributor Tim Moore


    Jetpack Comments should only be replacing the comment_form() content. It sounds like your theme may be displaying the actual comments within comment_form()‘ which would cause this problem.

    Possible, I’ve absolutely no idea… Is there an easy way to find out ?

    Plugin Contributor Tim Moore


    You’ll need to look through your theme files, particularly if it has a comments.php file.

    What do you mean ? In twenty eleven comments.php, the second last line has comment_form(), should we alter the code?

    The comment form show no different after i activated jetpack comment system as well as the facebook and twitter login button did not present.


    Plugin Contributor Tim Moore


    @rmvalues: no, if the theme has that function, there is no need to alter the code. Did you go to the Jetpack menu and click Activate in the Jetpack Comments box? Have you deactivated all other plugins to make sure there isn’t a conflict?

    i deactivated all plugins, same outcome, also not present facebook and twitter login button

    I am struggling with this and can’t get Jet Pack Comments to show up at all. I can get the Social, Disqus and other plugin commenting systems to work, but not JetPack Comments.

    My comments are loaded like this…

    <ol class="commentlist">
    	    <?php wp_list_comments('type=comment&callback=mytheme_comment'); ?>

    And my current comment template looks like this…

    [Code moderated as per the Forum Rules. The maximum number of lines of code that you can post in these forums is ten lines. Please use the pastebin]

    How can I get Jetpack Comments to show up for the party?

    Plugin Contributor Tim Moore


    Hi Terence – Your theme needs to use the comment_form() function, currently, in order for Jetpack Comments to load. THe code you have pasted is for displaying the comments, which Jetpack Comments doesn’t do; it only handles the form itself.

    Thanks Tim, with some help I’d figure that bit out, but I still was, and am still having problems. After clearing out the cookies, things looked a lot bright and more like the behavior I expected. But it seems there’s still a problem with Google Chrome browser, although Safari and Firefox work as expected. Using Google Chrome and trying to authorize via, Twitter or Facebook gives me an endless loop with the thermometer rolling.

    Plugin Contributor Tim Moore


    Check under Chrome’s advanced settings -> “Content Settings…” panel. If “Block third party cookies and site data” is checked, uncheck it.

    Yup, that was it Tim. Cool! Many thanks.

    May I know is there any problem in my coding ?

    My comments are loaded like this

    <?php comments_template( ‘rmvalues’, true ); ?>

    My current comment template

    [Code moderated as per the Forum Rules. The maximum number of lines of code that you can post in these forums is ten lines. Please use the pastebin]

    If no problem, why the comments doesn’t load with jetpack comment?

    thank you.

    Plugin Contributor Tim Moore


    @rmvalues: did you clear and deactivate W3 Total Cache? Also, are you using the standare Twenty Eleven theme or a child theme based on Twenty Eleven?

    I did deactivate the w3total cache.

    And I’m using twenty eleven theme, although I modified it abit, but I didn’t touch anything about the comment, I only insert the ads position code, and nothing more I modified.

    I had the same issue. Just now activated the Jetpack Comments, and on some posts comments vanished entirely (both the existing comments and the comment submission form). On other posts there was not issue.

    Clearing the cache (WP Super Cache, in my case) fixed the issue.

    Happy it was an easy solution.

Viewing 15 replies - 1 through 15 (of 18 total)
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