Support » Plugin: Jetpack by » [Plugin: Jetpack by] Jetpack upgrade to 1.6.1 broke my admin

  • Resolved yakos


    Jetpack 1.6.1 upgrade has broken my website admin panel.
    I am running WP version 3.4.1
    There was an error coming up with upgrade-core.php or plugins.php which would not load.
    After I renamed the jetpack directory everything started working normally.
    I don’t know if anyone else has this type of problem.

Viewing 13 replies - 16 through 28 (of 28 total)
  • I don’t think its a memory limit issue.

    I am running two installations of wordpress on the same server. They both have the same version of WP and both running the same version of Jetpack (1.6.1).

    One is working fine and the other just falls over.
    The only difference between the two installations is that in one I am using date based archiving whereas in the other I am not.

    Plugin Contributor Beau Lebens


    @yakos do you have different plugins installed on the 2 sites? Or exactly the same plugins, configured in the same way? The error you posted is definitely a memory problem on your server, so even if that’s not explicitly what’s causing Jetpack problems, it’s causing problems on your site.

    Hi Beau,

    Thnks for the reply. No both installations don’t have exactly the same plugins. They’re independent from each other.

    Plugin Contributor Beau Lebens


    @yakos: on the one that you’re getting the error with, are there any plugins you can try disabling temporarily just to see if that makes the difference? Loading less plugins means using less memory, so it might be that disabling a few will allow your site to work.

    Hi Beau,

    Thanks again.
    I am about to increase the memory limit from 64mb to 256mb to see if it makes a difference. I will then report back.
    As far as I remember I need to do that in php.ini and wp-config.php before clearing cache on the browser. I will let you know

    Well, reporting back
    I increased the memory size to 128MB and as soon as I activated Jetpack 1.6.1 it came up with this error –

    Server error
    The website encountered an error while retrieving It may be down for maintenance or configured incorrectly.
    Here are some suggestions:
    * Reload this webpage later.
    HTTP Error 500 (Internal Server Error). An unexpected condition was encountered while the server was attempting to fulfill the request.

    Hence NO GO !!!!

    Can I retract my previous message?

    I tried restarting the browser this time and after going into admin again it allowed me to activate Jetpack. So we’re all go !!!!
    Must have been cache last time.

    I am happy it was memory… Thank you all for your help

    I am having the same issues I upgraded to 1.6.1 and since my admin panel not working when i try to click any link on dashboard giving me server error but when i refresh the page its coming back, i have spent 3 hrs with yahoo web hosting for tech support but no luck.. I did un-install jet pack and stil having same issues.. any help would be great

    Plugin Contributor Beau Lebens


    @pgoutam: If you disabled Jetpack and you’re still having the trouble, then it sounds like it’s not something caused by Jetpack.

    If you’re getting errors in your server log they might help figure out what’s going on.

    If your problem is related to jetpack stats not working in your dashboard we were successful with a full un-install from the server side. Then a re-install from the plugins dashboard within your theme.

    Basically we logged into our host account located the plugins folder and removed it completely. The we logged into our dashboard and reinstalled jetpack

    Hey, not sure if my problem is the same.

    I downloaded the jetpack plugin, everything was great.
    Then I went to connect with
    I didn’t have an account there, so to make an account I ended up making a new account, then I proceeded to go back to my original account to change the settings on the plugin.
    Only, I received this message instead:
    Server error
    The website encountered an error while retrieving It may be down for maintenance or configured incorrectly.

    Did I do something incorrectly?

    Plugin Author Jeremy Herve


    Jetpack Mechanic 🚀

    @widget_questions Could you please start your own thread, as per the Forum Welcome?

    Thank you!

    Resolved – My problem was increasing the PHP memory limit.

Viewing 13 replies - 16 through 28 (of 28 total)
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