Support » Plugin: Jetpack by WordPress.com » [Plugin: Jetpack by WordPress.com] Jetpack upgrade to 1.6.1 broke my admin

  • Resolved yakos

    (@yakos)


    Hi,
    Jetpack 1.6.1 upgrade has broken my website admin panel.
    I am running WP version 3.4.1
    There was an error coming up with upgrade-core.php or plugins.php which would not load.
    After I renamed the jetpack directory everything started working normally.
    I don’t know if anyone else has this type of problem.

    http://wordpress.org/extend/plugins/jetpack/

Viewing 15 replies - 1 through 15 (of 28 total)
  • Plugin Contributor Beau Lebens

    (@beaulebens)

    Can you tell us what the exact error was so we can check it out by chance?

    If you re-enable Jetpack, do you get the error again (and then maybe you can copy-paste, or screenshot the error?)

    Thanks.

    Thanks Beau,
    I tried re-enabling jetpack and can’t even do that.
    The error i got is this –

    The website encountered an error while retrieving http://diasporic.org/wp-admin/plugins.php?activate=true&plugin_status=all&paged=1&s=. It may be down for maintenance or configured incorrectly.
    Here are some suggestions:
    Reload this webpage later.
    HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

    thnks

    Plugin Contributor Beau Lebens

    (@beaulebens)

    Hrm — do you know if you have access to your server’s error logs? Anything appearing in there when you try to re-enable?

    It might also be worth checking the memory settings on your server just to see how much is allocated to PHP (this is a server setting, so you might need to check with your web host).

    Thanks Beau,

    I can give you all this info and the error log if I have an email. But generally it comes up with these two errors in the error_log

    [06-Aug-2012 00:24:30] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 1024 bytes) in /home2/diaspor5/public_html/wp-includes/capabilities.php on line 883
    [06-Aug-2012 00:27:37] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 1966080 bytes) in /home2/diaspor5/public_html/wp-includes/class-simplepie.php on line 5416

    I don’t know if this helps but I think it answers your questions. Version of php is 5.2

    I can’t share via email but facebook seems to be working.

    The words “Share this” are now huge.

    Where do I get the previous version of Jetpack from (1.5)? Can anyone tell me?

    Plugin Contributor Beau Lebens

    (@beaulebens)

    I have the same problem… We updated the wordpress site and of course the jetpack plugin and here we are with absolutely nothing working as it should be. Why bother updating our sites if you guys can’t provide service for us. I have posted to support my concerns for a week now and not one single response from you guys. What the heck?

    We are getting the same error message as Ykos in that it say the site cannot be found. Worse than that the option to uninstall or deactivate the plugin is not active

    Worse than that we have sent many support requests to you guys and have not heard back at all. Great service your running here, not…

    Please take a moment to resolve our issues as it appears that Jetpack is now the only tracking option for us to use. This being the case it seems like you would be a bit careful with the unintended results of throwing out untested updates 😉

    Plugin Contributor Tim Moore

    (@tmoorewp)

    [06-Aug-2012 00:27:37] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 1966080 bytes) in /home2/diaspor5/public_html/wp-includes/class-simplepie.php on line 5416

    You need to increase the PHP memory limit. Looks like currently yours is set at 64MB. Try increasing that to 128MB.

    @tim —> this did not resolve my problem ;-(

    Plugin Contributor Tim Moore

    (@tmoorewp)

    Did you increase the memory limit in php.ini? If so, did you restart your web server afterwards?

    You could also try editing your wp-config.php file and adding define('WP_MEMORY_LIMIT', '96M');

    I did not restart the server

    in option 2 above do I find that confiq file on the server or within the WP dashboard

    I checked with host company and they indicated it is not necessary to reboot the server
    however – I am not experiencing a memory problem I am getting a page not found when trying to access the stats page via the WP admin dashboard

    Hi for me it seems that the new jetpack up grade may not be compatible with wp- ecommerce – shuts down the admin dashboard…

    they wer compatible with the last version of jetpack version

    Plugin Contributor Beau Lebens

    (@beaulebens)

    @slapapp: do you have access to your error logs? Are you getting the same error that yakos posted? If so, did you change the memory limit on your webserver? Where/how did you do that? If not, can you please post any errors that you’re getting in your error logs? (you might need to get your web host to access them for you). Every installation of WordPress is different, so it’s very difficult to help individuals unless we can get information on exactly what is going wrong on their install.

    @jeeoc: it’s possible you’re hitting a memory issue like yakos was. Do you have access to your server’s error logs? Can you see if you’re getting any errors showing up in there?

Viewing 15 replies - 1 through 15 (of 28 total)
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