Support » Plugin: Jetpack by » [Plugin: Jetpack by] Jetpack Subscriptions isn't notifying subscribers of new pos

  • Resolved SnixyKitchen


    Earlier today, I created a new post, but Jetpack didn’t e-mail my subscribers about the new post (I know because I have multiple e-mail addresses subscribed to my site). In the past, it has always e-mailed my subscribers, and the only difference between my prior post and this one was that I had updated to the newest version of wordpress.

Viewing 15 replies - 16 through 30 (of 34 total)
  • I was wondering why this issue continues to pop up after updates? I’m always hesitant to do the upgrades for this reason even though I know it’s best for security purposes. Just wondering if there’s anything I can do on my end before updating to avoid losing subscribers which happened to me in a prior update.



    Plugin Contributor Jeremy Herve


    @hamedharry Could you start a new thread about this new issue? Thank you!

    @slis Subscribers are associated to your site URL and are stored on, so you will never lose subscribers by updating or making changes to your site.
    If you lost subscribers, it might be because you changed your site URL: a new Blog ID was then created for that site, and your old subscribers remained associated to your old site URL.
    If you still experience issues with your subscribers today, could you let me know your site URL so I can have a look?
    If you want it to remain private, you can also use this contact form to contact us:

    Jeremy: I am very impressed with your attention to user problems! I’ve looked at most of the links you are providing, but not having any luck. I have the same problem. People are “Subscribing,” but it’s not working. Some get the confirmation and some don’t. The ones who get the confirmation and approve still aren’t getting updates. And for some, it’s working fine.

    My site is

    Can you take a look?

    Plugin Contributor Jeremy Herve


    @dwaynemorris I tried subscribing to your site, and everything seems to work properly: you should now see me on your list of subscribers.

    Could you contact me via email, and give me a few examples of the email addresses that didn’t receive any confirmation email / email notifications?

    Hi Jeremy,
    hope you can help me too!

    The subscription feature isn’t working. One friend said she got a bounce back that her email was invalid; another received no bounce back.

    I updated both WP and JP about a week ago.

    my site –

    Plugin Contributor Jeremy Herve


    @dwaynemorris I just received an email notification about your latest post. It seems to be working properly.

    @vickimarie44 I tested your Subscription form, and everything seems to be working: you should now see me on your list of subscribers.

    If some of your friends didn’t receive any confirmation email after submitting her email address, could you ask her to check her subscription status here:

    I had a post scheduled for 6:00 a.m. this morning and the post published but was not publicized by JetPack via Twitter or Facebook. It was also not distributed via email. Can you help?

    My apologies, here’s the blog link:

    Plugin Contributor Jeremy Herve


    @mandylinthicum Your Jetpack connection to seems to be broken at the moment.

    Can you please try installing the Jetpack Compatibility Plugin so we can see some additional information from your site?

    1) Download the plugin from
    2) Upload the plugin to your site via Dashboard -> Plugins -> Add New.
    3) Activate the plugin and go to Plugins -> Jetpack Compatibility Test.
    4) Click the “Select All” button.
    5) Send us the test results via this contact form:


    Just sent it. Thanks so much!

    Hi.. I am saving same problems
    Some users not same as some subscribers.
    Confirm subscription emails not received by users
    Users not getting email for blog posts.

    I followed your recommendation above and did the compatibility test and sent it to you just now.
    And I will ask one of my users to go to check for her subscription at the link you provided above also.

    THANKS! here is my blog..

    I am having the same problems. Today a reader told me she tried to subscribe to my blog a few weeks ago and again today but wasn’t able to. She didn’t get a confirmation e-mail and it wasn’t in her spam either.

    My blog is


    Plugin Contributor Jeremy Herve


    @transformedbytrials Could you follow the instructions in my post above, and send us the results of the compatibility test?

    Thank you.

    Hi, same problems…
    Followed your recommendation above.
    Did the compatibility test and sent it to you just now.
    Thank you & Best

    I am having a similar problem, I think…

    I have jetpak and see the subscribers under site stats, yet my theme also has a subscriber tab in the dashboard and those were the subscribers that transferred over from my wordpress hosted site to my self-hosted site.

    Now I’m not sure who is getting the posts. I have a few names on the theme’s subscriber list that don’t appear on the jetpak list. How do I reconcile or combine the lists so that everyone is getting the posts?

    also, the jetpak plugin should allow for an import csv function so that we can transfer / add the original subscribers from the wordpress hosted blog.


Viewing 15 replies - 16 through 30 (of 34 total)
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