Support » Plugin: Jetpack by WordPress.com » [Plugin: Jetpack by WordPress.com] [JetPack PlugIn] Site Stats Not Working Since WordPress 3.3.2 Up

  • Afternoon All,

    Not sure if this is the same problem as the other threads – as they all seem to have been started 3/5 months ago…

    But since upgrading to WordPress 3.3.2 – running JetPack 1.3 – clicking on the “Site Stats” tab in the banner – or going direct through Dashboard just leaves me on the rotating “Wordpress” logo – and no stats appear.

    …Or it goes to a blank page.

    This was working perfectly until my WordPress Update.

    Should I reinstall?

    Don’t really want to reinstall – as I believe that will lose all my historic site stat data (would it not?!)

    But any help would be really useful.

    Best Regards,

    Sil

    http://wordpress.org/extend/plugins/jetpack/

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor Tim Moore

    (@tmoorewp)

    What browser are you using when you view your Stats?

    I usually use Chrome – but have tried on IE too.

    Ive even tried it on my mobile – and it just sits on the ‘WordPress’ logo/loading sign (which usually stayed up for about 15 seconds)

    I am having the exact same problem! I have just installed for the first time tho. I might try a previous version

    Just realised you meant you did a wordpress update, i think?

    I’m still on 3.3.1 and still wont work. Just loads and get no stats. I heard this was the nest plugin for stats and i cant even get any!

    Wow… Just got a PlugIn Update for JetPack

    Got a little excited… Fail.

    Still doesnt work with 3.3.2 (even though it does – “According to Author”)

    Anyone else suggest another PlugIn that has stats of interest/KPI?

    Plugin Contributor Tim Moore

    (@tmoorewp)

    @loopholer: apologies for the delayed response. Do you have Jetpack installed on http://www.loopholer.com/?

    Plugin Contributor Tim Moore

    (@tmoorewp)

    Also, did you upgrade any other plugins or your theme at the same time as WordPress? One thing that’ll help us narrow down any issue is if you try the following:

    – disable all plugins aside from Jetpack
    – switch themes to Twenty Ten or Twenty Eleven
    – clear your browser’s cache and cookies

    If I disable PlugIns, do I lose the data stored in them?

    Same as theme, will I lose anything?

    Yes – installed on LoopHoler.com but still not working (there was another JetPack PlugIn update the other day too… Still not working)

    Plugin Contributor Tim Moore

    (@tmoorewp)

    Deactivating plugins should not delete data. With themes, your widgets may end up in the Inactive Widgets section (with their data intact).

Viewing 9 replies - 1 through 9 (of 9 total)
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