Jetpack by WordPress.com
[resolved] Jetpack overrides customized email plugin? (4 posts)

  1. dolorescupcake
    Posted 3 years ago #


    i have installed a plugin (WP Better Emails) to customize HTML emails to subscribers. it works and is great! however, when subscribers are sent email alerts about new posts the customized email is not sent - does this mean that Jetpack overrides the email plugin? is there a way to make Jetpack adopt the email style i have set in the email plugin?



  2. Michael Adams (mdawaffe)
    Plugin Author

    Posted 3 years ago #

    I'm not familiar with that plugin, but Jetpack Subscription emails are actually sent from our Jetpack servers at WordPress.com. There is not currently any way to customize them.

    We're working on adding a few more options to customize the text, but we don't currently have any plans for customizing the style/look/feel.

    Also, the Jetpack Comments feature isn't currently compatible with other subscriptions plugins, so to use another subscriptions plugin, not only would you have to turn off the Jetpack Subscriptions feature, you would also need to turn off the Jetpack Comments feature. We'd like to make Jetpack Comments more extensible, but it's a little limited at the moment.

    To turn off a Jetpack feature:
    1. Go to your admin → Jetpack
    2. Click the "Learn More" button on the feature you want to turn off.
    3. A "Deactivate" button will appear next to that "Learn More" button.
    4. Click the "Deactivate" button.

    Sorry for the hassle :(

  3. dolorescupcake
    Posted 3 years ago #

    hi, thanks for your response.

    the WP better emails plugin isn't a subscription plugin - it just works on the wp_mail function to enable you to style emails that are issued from a wordpress site. so for example, if i add a new user to my site from the dashboard, they get a welcome email with their username and password - and that email is styled by me to match the website design using html/css (via the WP better email plugin).

    but this styling doesn't effect the jetpack emails (such as emails alerting subscribers about a new post) - so does this mean that jetpack doesn't use the wp_mail function?

    i think it's a real flaw of the jetpack plugin not to be able to style the emails. and for me it could well be the deciding factor between using jetpack and some other subscription plugin.

  4. Michael Adams (mdawaffe)
    Plugin Author

    Posted 3 years ago #

    Correct. Jetpack subscription emails are not sent from your site. They are sent from our Jetpack servers at WordPress.com. So your plugins aren't able to change the emails.

    We understand customization is important for many people, but it isn't something we currently are able to offer.

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