Support » Plugin: Jetpack by » [Plugin: Jetpack by] Jetpack Connection Broken

  • Getting an error on my dash: unknown_token: It looks like your Jetpack connection is broken. Try disconnecting from then reconnecting.

    Disconnecting has no effect. The recent update played havoc with my Contact Form CSS. I’m guessing the update which has its own contact form integrated used its own CSS which conflicted with mine. By deleting the Contact Form Folder in plugin folder it fixed the issue.

    However I am getting this error currently.

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  • Plugin Contributor Tim Moore


    My apologies for the issues. Please send us a ticket with the above error message and the URL of your blog. You can submit a ticket at:

    Jetpack is showing this error. I can’t deactivate, can’t delete and can’t fix –HELP

    It came up for an update a day or so ago, I clicked automatic. Today I find the error.

    Warning: require_once(/hermes/web08/b983/moo.pennyschultzcom/wp-content/plugins/jetpack/modules/module-info.php) [function.require-once]: failed to open stream: No such file or directory in /hermes/web08/b983/moo.pennyschultzcom/wp-content/plugins/jetpack/jetpack.php on line 1933

    Fatal error: require_once() [function.require]: Failed opening required ‘/hermes/web08/b983/moo.pennyschultzcom/wp-content/plugins/jetpack/modules/module-info.php’ (include_path=’.:/usr/local/lib/php-5.2.17/lib/php’) in /hermes/web08/b983/moo.pennyschultzcom/wp-content/plugins/jetpack/jetpack.php on line 1933

    Plugin Contributor Tim Moore


    @two Cents: you’ll need to log in via FTP and delete the jetpack folder from the wp-content/plugins directory. Once you’ve done that, please try to install Jetpack using the Add New menu in your Dashboard.

Viewing 3 replies - 1 through 3 (of 3 total)
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