Support » Plugin: Jetpack by » [Plugin: Jetpack by] Contact page works for me but not my client

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  • Well I upgraded to the most recent JetPack and it hasn’t helped. It functions sporadically. I have tried multiple people sending from various computers, sometimes it works sometimes not. The email is not going into spam. I’ve tried using various accounts for the email to be sent to (my hotmail, my gmail), that does nothing either.

    Anyone have suggestions for a contact form plugin that consistently works? This is for a small business and we need it to work.



    I’m using “Contact Form 7” Version 3.3 by Takayuki Miyoshi and works fine until now

    I’ll give it a try, thanks! 🙂

    Plugin Contributor Tim Moore


    This issue should be fixed in Jetpack 1.8.3 as well.

    Ok let me revisit this.

    My client is hosted by YAHOO SMALL BUSINESS. Yes, I know they are the devil. I have no choice here.

    I have tried using JetPack alone, with no luck.

    I have tried adding WP-Mail-SMTP plugin, also no luck.

    I’ve tried variations on all the settings available to me, no dice.

    I’ve tried setting up a gmail account for him to send to – nothing.

    I hear that Yahoo won’t let you send emails “from” anywhere else but your domain – I’ve tried playing with that idea, also with no result.

    HE (the client) has told me that he “can’t send email to himself” – which sounds crazy to me. THAT might be the problem? I watched him send an email to himself, and it never arrived. He says it’s always been that way. So maybe the contact forms are working but Yahoo is blocking all my best efforts?

    I am losing my mind over this. I’ll try another plugin (Contact Form 7 perhaps), but given all the mucking about I have done, and no emails to show for it, I have very little hope.


    Plugin Contributor Tim Moore


    The change in Jetpack 1.8.3 and on should be sending email “from” the site URL of the WordPress site.

    The address it tries is “wordpress@EXAMPLE.COM”.

    It is possible that Yahoo is blocking anything that is not a real email address. You could try setting up “wordpress@EXAMPLE.COM” as a real email address on your client’s Yahoo email system (if possible) to see if this helps.

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