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Jetpack by WordPress.com
[resolved] Contact page works for me but not my client (7 posts)

  1. fl8rmaus
    Posted 3 years ago #

    I'm using the current version of WP, but an older version of JetPack (1.7). I know I should upgrade it, and I will when I have time to babysit it and make sure nothing breaks.

    My "client" in this case is my instructor and sort of friend, who I helped out by making a new site for his business. I handed over the keys, so to speak, recently, and now he's emailed to let me know that the contact form isn't emailing him. He did a test, I did a test. The form worked fine for me (when it was set to my address). I checked with him to see if any errors came up or if it acted strangely, but everything looked normal - he did get the conformation page that said it was sent, and yet no email was received.

    More detail: my email is a Hotmail address. His is a Yahoo address (he is hosted on Yahoo Small Biz, which I know is a problem sometimes).

    I've searched here and found a lot of chatter about the contact form but nothing specifically addressing my issue. Do people think it's as simple as upgrading JetPack? Or has anyone encountered a situation before where sending to one address worked whereas another did not work?

    I saw something about configuring SMTP mailing in WordPress, is that a possible fix?




  2. fl8rmaus
    Posted 3 years ago #

    Well I upgraded to the most recent JetPack and it hasn't helped. It functions sporadically. I have tried multiple people sending from various computers, sometimes it works sometimes not. The email is not going into spam. I've tried using various accounts for the email to be sent to (my hotmail, my gmail), that does nothing either.

    Anyone have suggestions for a contact form plugin that consistently works? This is for a small business and we need it to work.



  3. ian6
    Posted 3 years ago #

    I'm using "Contact Form 7" Version 3.3 by Takayuki Miyoshi and works fine until now

  4. fl8rmaus
    Posted 3 years ago #

    I'll give it a try, thanks! :)

  5. Tim Moore

    Plugin Contributor

    Posted 3 years ago #

    This issue should be fixed in Jetpack 1.8.3 as well.

  6. fl8rmaus
    Posted 3 years ago #

    Ok let me revisit this.

    My client is hosted by YAHOO SMALL BUSINESS. Yes, I know they are the devil. I have no choice here.

    I have tried using JetPack alone, with no luck.

    I have tried adding WP-Mail-SMTP plugin, also no luck.

    I've tried variations on all the settings available to me, no dice.

    I've tried setting up a gmail account for him to send to - nothing.

    I hear that Yahoo won't let you send emails "from" anywhere else but your domain - I've tried playing with that idea, also with no result.

    HE (the client) has told me that he "can't send email to himself" - which sounds crazy to me. THAT might be the problem? I watched him send an email to himself, and it never arrived. He says it's always been that way. So maybe the contact forms are working but Yahoo is blocking all my best efforts?

    I am losing my mind over this. I'll try another plugin (Contact Form 7 perhaps), but given all the mucking about I have done, and no emails to show for it, I have very little hope.


  7. Tim Moore

    Plugin Contributor

    Posted 3 years ago #

    The change in Jetpack 1.8.3 and on should be sending email "from" the site URL of the WordPress site.

    The address it tries is "wordpress@EXAMPLE.COM".

    It is possible that Yahoo is blocking anything that is not a real email address. You could try setting up "wordpress@EXAMPLE.COM" as a real email address on your client's Yahoo email system (if possible) to see if this helps.

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