Just tried using the new Contact Form in Jetpack. Nothing's displaying on my site.
I wish I had more details to give, here. But... that's about all I have. Am I missing something?
What is the content of the page when you are in the edit screen?
You should see something similar to:
[contact-form] [contact-field label="Name" type="name" required="true" /] [contact-field label="Email" type="email" required="true" /] [contact-field label="Website" type="url" /] [contact-field label="Comment" type="textarea" required="true" /] [/contact-form]
Yep. I have published this code on that page:
[contact-form subject="HITS Blogs Contact" to="email@example.com"] [contact-field label="Name" type="name" required="true" /] [contact-field label="Email" type="email" required="true" /] [contact-field label="Website" type="url" /] [contact-field label="Comment" type="textarea" required="true" /] [/contact-form]
Did you publish that code via the "Visual" tab in the editor?
What other plugins do you have active? Could you try deactivating them to see if there's anything conflicting?
It might also be worthwhile trying a default theme (Twenty Ten or Eleven).
Well I tried publishing the code in both HTML and Visual mode.
I deactivated the one plugin I thought might be causing a conflict (Contact Form 7).
And while I would like to be able to report if there's a plugin or theme issue, I need all the plugins I'm using and the theme I'm using, so even if I found out, it would do no good... for me.
(But I do have a test site set up using a different theme and plugins and it works there.... so maybe I can reverse-check the theme and plugins there.)
If you have access, you could check you PHP error logs and see if there are any messages being thrown there that might help us locate the issue.
You could also post a list of your active plugins and I can test them, as well, to see if I can find an incompatibility.
I might have found AN issue, if not THE issue.
I'm using a theme called Silveray by Blogperfume, developed in 2008 for WP 2.3.3
I tried installing it on my test blog and immediately got this message:
"The package could not be installed. The style.css stylesheet doesn't contain a valid theme header."
Before I go further... do you think that could be it?
Here's a list of my active plugins, just in case.
Select Author Avatars List
Select CafePress Ad Rotator
Disqus Comment System
FV Top Level Categories
Google Analytics for WordPress
Improved Include Page
Jetpack by WordPress.com
My Category Order
Share Buttons by Lockerz / AddToAny
Simple Facebook Connect
Template Tag Shortcodes
Twitter for WordPress
User Spam Remover
WordPress.com Popular Posts
WordPress Mobile Edition
WP Featured Post with thumbnail
WP Post Footer Library
WP Super Cache
Yet Another Related Posts Plugin
i am having a similar problem. i can not get the contact form to display
I thought it was just me. I am having the same issue.
I'm having the same problem thought.
@cozbaldwin: I'm not sure that the theme header is directly responsible, but it is possible that the theme is at fault, hence why I recommended you switch to a different theme to see if the contact form will show up. Check with the company to see if they have an updated version of the theme. I'll also start looking at your plugins and see if I can see any that conflict.
@everyone else: please provide a URL to your form that doesn't work. Also, try these two steps:
1. Disable all other plugins, check to see if the form is working, then enable plugins one-by-one until the form disappears.
2. Switch to a default theme (Twenty Ten or Twenty Eleven) and see if the form appears. If it does, switch back to your theme.
I used Twenty Eleven themes to modify according to my needs, so theme structure did not change.
Disabled all the plugins but Jetpack and it does seem to be a plugin issue. I'll go through each one now to see which one causes the problem.
I'm not sure this will help any/all of you who are having issues with the contact feature, but I would take a look at any plugins which modify or allow modification of shortcodes.
I can't remember the name of the plugin I tried before, but there was an issue in how it used/implemented its various shortcodes.
Also, I'm highly skeptical of any WordPress installation using "Register Plus" or "Register Plus Redux" plugins, with all the problems which have been verified with them.
I found my issue. It was the Simple Facebook Connect.
Cozbaldwin, it looks like you are using the plugin as well. Perhaps try and disable it and see if your contact form shows up.
I'm also using simple facebook connect. I'll try disabling it and see what happens. sadly though unless I can find a replacement for simple facebook connect I'm going to keep it.
I also use that simple facebook connect.
Can jetpack author solve this bug so that it won't have conflict with it ?
Me. Too. I use simple facebook connect on a site and the new contact form won't work. Of course, I already have another solution for a contact form that came with the theme I'm using; but I hope future versions of Jetpack don't conflict with simple facebook connect, or vice-versa.
similiar problem with me, I think we should contact Simple Facebook Connect developers to fix this problem
Thanks for pointing this out, @shellnick2003. We're looking into this to see if it is something we can fix from the Jetpack side or if SFC needs a patch. No ETA yet, but I'll try to keep you updated here.
I also experienced the same problem where the form would not appear. I disabled the "Simple Facebook Connect" plugin and the form appeared. I was only using it to add the Facebook "Recommend" button, so I'll probably manually add that.
Hm, yes SFC is a very popular plugin. Hopefully whoever has to change their code, it's a simple change. Looking forward to hearing updates on this.
Ah, crap, did this get messed up again? I'll look into it.
Tim: Expect an email from me. :)
Oh no. Otto's on a rampage again!
Heh. This particular mistake is so fundamentally difficult to spot that even the hardcore pros make it from time to time.
If you're interested, the basic problem is described here:
This notably happens a lot to contact form plugins. I link to a thread from there where somebody found that using SFC with a different contact form caused emails from the form to be sent 3-5 times each. Same underlying problem.
FYI: I Just wasted nearly an hour troubleshooting because I updated Jetpack and inadvertently activated the new Contact Form portion. This caused the short codes to not expand on my home page (will not work in Widget Areas only on Pages/Posts) for my Contact Form 7 plugin, hence both my client home page contact forms were dead during this time, replaced by visible un-expanded short code from Jetpack Contact Form. Be fore Warned the Jetpack Contact Form will conflict with Contact Form 7 (my testing was with Contact Form 3.1.1 and 3.1.2, WordPress 3.1.3 and Jetpack Contact Form 1.3 released April 23 2012).
James Pepe Designs
WordPress Web Design & SEO
I really want this to work. CF7 has become unreliable in some sites I use it on. A well-programmed "official" contact form plugin like this is exactly what WordPress needs right now.
FYI - I don't have Simple Facebook Connect and the form does not show up. I even deactivated my plugins and still no contact form.
@dgPehrson, you may have a different issue affecting your site. Could you provide the theme and WP version you're using and perhaps a link?
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