Title: Plugin issue after updating
Last modified: February 12, 2025

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# Plugin issue after updating

 *  Resolved [ajay2011](https://wordpress.org/support/users/ajay2011/)
 * (@ajay2011)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/plugin-issue-after-updating/)
 * I was using an older version of Elementor (3.24.6) and needed to update it. However,
   when I tried updating it from the admin panel, I encountered an issue. I contacted
   WP Engine support, and they suggested manually uploading the plugin after downloading
   it.
 * After uploading the latest version of Elementor (3.27.0), I noticed a design 
   issue. Before the update, the flank slider was displaying correctly, but after
   the update, the slider is no longer visible.
   below is the url where the slider
   works perfectly [https://doyouknowtravel.com/](https://doyouknowtravel.com/) (
   before updating the plugin )[https://doyouknowtrstg.wpengine.com/](https://doyouknowtrstg.wpengine.com/)(
   after updating the plugin in staging site )
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-issue-after-updating%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Milos](https://wordpress.org/support/users/miloss84/)
 * (@miloss84)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/plugin-issue-after-updating/#post-18301338)
 * Hi there,
 * Thanks for contacting us and hope you are doing well and having a great day.
 * To rule out the possibility of a plugin or theme conflict, please deactivate 
   all your plugins (besides Elementor ). If it solves the issue reactivate them
   one by one to find the culprit. If it didn’t help, switch your theme (temporarily)
   to a default WP theme such as Twenty Nineteen and see if it makes any difference.
 * Also, this could happen due to our Elementor performance experiments you can 
   try to deactivate them. To deactivate them you can go to Elementor > settings
   > features
 * Performance features currently in the experimental stage are:
    - Element Caching – Elements caching reduces loading times by serving up a copy
      of an element instead of rendering it fresh every time the page is loaded.
      When active, Elementor will determine which elements can benefit from static
      loading – but you can override this.
    - [Inline Font Icons](https://elementor.com/help/inline-font-awesome/) – This
      experiment renders icons as SVGs without loading the Font-Awesome and eicons
      libraries. Since SVGs are vector-based images which are rendered using the
      browser’s engine, they do not increase server requests which improves performance
 * I am looking forward to hearing back from you soon.
 * Kind regards,
 *  Thread Starter [ajay2011](https://wordpress.org/support/users/ajay2011/)
 * (@ajay2011)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/plugin-issue-after-updating/#post-18303802)
 * Hi there,
   I deactivated all the plugins (except Elementor), but it’s still not
   working. I also tried deactivating Elementor performance experiments, but that
   didn’t solve my problem either.
 *  Plugin Support [Milos](https://wordpress.org/support/users/miloss84/)
 * (@miloss84)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/plugin-issue-after-updating/#post-18312989)
 * Hi there,
 * Thanks for contacting us again and for your great feedback
 * I’ve inspected your website and concluded that your slider is related to the 
   Sivian theme you are using,
 * Please look at the video i recorded for you – [https://www.loom.com/share/5272a5a9b7a745c2ba57f7de5a559b64](https://www.loom.com/share/5272a5a9b7a745c2ba57f7de5a559b64)
 * Therefore, we highly recommend that you report this issue to the support team
   for this theme, so they may further troubleshoot and provide any recommendation(
   or possible fix) to resolve this issue.
 * Should they need any help from us, they can open an issue on our Github account
   and our developers will be happy to assist. [https://github.com/elementor/elementor/issues](https://github.com/elementor/elementor/issues)
 * For reference: [What do we Support?](https://elementor.com/help/how-do-i-get-premium-support/)
 * Kind regards,
 *  Plugin Support [Rica](https://wordpress.org/support/users/ricav/)
 * (@ricav)
 * [10 months, 3 weeks ago](https://wordpress.org/support/topic/plugin-issue-after-updating/#post-18517142)
 * Due to inactivity, this ticket has been closed.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Plugin issue after updating’ is closed to new replies.

 * ![](https://ps.w.org/elementor/assets/icon-256x256.gif?rev=3444228)
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 * 5 replies
 * 3 participants
 * Last reply from: [Rica](https://wordpress.org/support/users/ricav/)
 * Last activity: [10 months, 3 weeks ago](https://wordpress.org/support/topic/plugin-issue-after-updating/#post-18517142)
 * Status: resolved