Title: Plugin is sending blanks
Last modified: June 15, 2018

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# Plugin is sending blanks

 *  Resolved [goliathdev](https://wordpress.org/support/users/goliathdev/)
 * (@goliathdev)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/plugin-is-sending-blanks/)
 * Hi there!
 * it’s been a while since I used the plugin (usually for big updates or terms change)
   so I can’t tell when the problem started occurring.
    I’m currently running latest
   version available (1.5.2) on WordPress 4.8.6, no SMTP. Whenever I try to send
   an email from the plugin (with or without layout) the mail is received with subject
   and body completely blank.
 * Any idea why is this happening?

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Techspawn](https://wordpress.org/support/users/techspawn1/)
 * (@techspawn1)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/plugin-is-sending-blanks/#post-10413359)
 * Hello goliathdev,
 * We checked the above issue but we could not reproduce the same at our end for
   mention wp version and plugin version, please check if it conflicts with any 
   other plugin. Try by deactivating all other plugins and keep only wp-email user
   active and check if it works.
 *  [pega0564](https://wordpress.org/support/users/pega0564/)
 * (@pega0564)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/plugin-is-sending-blanks/#post-10589950)
 * Hi,
    Great plugin, and send all emails without problem, just the emails arrive
   empty (subject and body). I already dis-activated other plugins, but got the 
   same problem. No error message
 *  Plugin Author [Techspawn](https://wordpress.org/support/users/techspawn1/)
 * (@techspawn1)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/plugin-is-sending-blanks/#post-10605401)
 * Hello pega0564,
 * Can you state exact steps you are following so that we will try to reproduce 
   same at our end.
 *  [pega0564](https://wordpress.org/support/users/pega0564/)
 * (@pega0564)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/plugin-is-sending-blanks/#post-10605479)
 * I found the solution:
    2 minor problem:
 * Problem 1: the folder “images” is not under the folder “css”
    Solution 1: I copied
   manually the folder “images” and the 3 png under the “css” folder”
 * Problem 2: max_execution_time was set on my server to 1,000.
    Solution 2: I set
   the time to 10,000
 * …Et voila! all work like a charm
    Thanks again for this great plugin!
 *  Plugin Author [Techspawn](https://wordpress.org/support/users/techspawn1/)
 * (@techspawn1)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/plugin-is-sending-blanks/#post-10605676)
 * Hello pega0564,
 * Thank you for your input and kind words.
 *  Thread Starter [goliathdev](https://wordpress.org/support/users/goliathdev/)
 * (@goliathdev)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/plugin-is-sending-blanks/#post-10606058)
 * The issue of pega0564 and mine are unrelated.
 * Max execution time of 1000 is more than enough to send one email (which is what
   I tested first) so, no problem there.
 * As for the wrong pathing of images, I don’t see the problem. It would just fail
   to show some default images, not fail at parsing the whole content of the email.
   
   Please note this was tried both with and without a layout.
 * Also would like to point out that a proper plugin shouldn’t need these manual
   fixes from us.
 * Best wishes.
    -  This reply was modified 7 years, 8 months ago by [goliathdev](https://wordpress.org/support/users/goliathdev/).

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Plugin is sending blanks’ is closed to new replies.

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 * 6 replies
 * 3 participants
 * Last reply from: [goliathdev](https://wordpress.org/support/users/goliathdev/)
 * Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/plugin-is-sending-blanks/#post-10606058)
 * Status: resolved