Plugin is not working after updates

Resolved danildilawar
(@danildilawar)

3 years, 6 months ago

Hi,

Plugin is not working anymore, it was all good but I just updated plugin & after updating plugin is not working anymore. I am using elementor page builder on website.

Please provide me solution as well, if you want login credential I can provide you as well in private.

Let me know ASAP.

Thanks,

The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)

Plugin Author mediabeta
(@mediabeta)

3 years, 6 months ago

Hi @danildilawar
could you send us the Diagnostic info and describe which kind of shortcode are you using?
Carousel or Grid? by profile (which one), by hashtag or public hashtag?

For your privacy, please write here: https://www.mediabetaprojects.com/enjoy-instagram-premium/help-and-support-enjoy/

After that we’ll communicate to all the community the troubleshooting.

Thanks
Francesco

Plugin Author mediabeta
(@mediabeta)

3 years, 6 months ago

Hi @danildilawar
Please, install 6.0.2 version.

Let us know if you solve

Cheers
Francesco

Thread Starter danildilawar
(@danildilawar)

3 years, 6 months ago

Hi @mediabeta

I am using carousel & I have linked my instagram account with it no public hashtag.

In admin plugin page it is showing following error multiple times:

“An error occurred while syncing the media: Error validating access token: Session has expired on Monday, 18-Jan-21 11:16:44 PST. The current time is Tuesday, 23-Feb-21 12:03:55 PST.”

After I installed version 6.0.2 now it is saying on frontend:

“There are not media published by you with the hashtag marksummerscasting. Please choose a different hashtag or publish a picture with the hashtag chosen and try again.”

Please check it & let me know.

Thanks,

Plugin Author mediabeta
(@mediabeta)

3 years, 6 months ago

@danildilawar thanks for your reply.
Have you published photo with #marksummerscasting on the your Instagram account.

I’ve seen your Instagram account and it seems that there aren’t image published with the hashtag #marksummerscasting
Am I wrong?

Cheers

Thread Starter danildilawar
(@danildilawar)

3 years, 6 months ago

@mediabeta thanks for the reply.

As mentioned earlier I am not using hashtag I am using “by profile” option & I have linked my profile as well. Also everything was fine before updating the plugin, after updating plugin It has stopped working & showing error as well, as mentioned in my last reply. I am using this shortcode [enjoyinstagram_mb].

Let me know.

Thanks,

Thread Starter danildilawar
(@danildilawar)

3 years, 6 months ago

Here is the instagram account link which I have linked with plugin:

https://www.instagram.com/marksummerscasting_mgt/

Thanks,

Plugin Author mediabeta
(@mediabeta)

3 years, 6 months ago

@danildilawar
please send us login credential here:
https://www.mediabetaprojects.com/enjoy-instagram-premium/help-and-support-enjoy/

Thanks

Plugin Author mediabeta
(@mediabeta)

3 years, 6 months ago

@danildilawar unlink and relink your Instagram account.

Let me know

Thanks

Plugin Author mediabeta
(@mediabeta)

3 years, 6 months ago

@danildilawar any news?
Can we consider your thread solved?

Thanks

Plugin Author mediabeta
(@mediabeta)

3 years, 6 months ago

@danildilawar I visited your website and the plugin is working right.
Well done!!

Viewing 10 replies - 1 through 10 (of 10 total)

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