Title: Plugin Is Not Working
Last modified: August 22, 2016

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# Plugin Is Not Working

 *  Resolved [SteveHale](https://wordpress.org/support/users/stevehale/)
 * (@stevehale)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/plugin-is-not-working-20/)
 * I downloaded this plugin from the WP site and it shows the version as: 1.2.3.4
 * However when starting this post the version drop down list does not show this
   version. It shows version 2.9 to 4.1.1. But hey ho…..
 * My problem is that after installing the plugin, on this site: farnhamscouting.
   com.
 * It does not work!
 * I’ve tried setting it so it should pop up on different pages, the home page, 
   immediately (0 seconds), after 1 second etc. etc.
 * It simply will not pop up.
 * I’ve switched Ajax mode on and off, to no avail. I’ve tried debug mode, safe 
   mode. Nothing works.
 * Help!!
 * If I can get this to work I will happily buy the pro version!
 * Steve B
 * [https://wordpress.org/plugins/popups/](https://wordpress.org/plugins/popups/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Damian](https://wordpress.org/support/users/timersys/)
 * (@timersys)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/plugin-is-not-working-20/#post-5846545)
 * Hi Steve thats probably means you have some javascript error on the site. Can
   you share your site url so I can check?
 *  Plugin Author [Damian](https://wordpress.org/support/users/timersys/)
 * (@timersys)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/plugin-is-not-working-20/#post-5846547)
 * Sorry I miss the site url because was not a link. I just checked your site and
   as suspected it have several javascript errors
 * jquery.js?ver=1.11.1:2 Uncaught TypeError: Cannot read property ‘length’ of undefined
   
   functions.js:6 Uncaught TypeError: undefined is not a function
 * Tell your developer to fix them in order to make the popup work
 * Thanks
 *  Thread Starter [SteveHale](https://wordpress.org/support/users/stevehale/)
 * (@stevehale)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/plugin-is-not-working-20/#post-5846569)
 * We do not have a developer as this is a charity site.
 * I’s OK we have gone with another popup product that does work.
 * Cheers
 * Steve B
 *  Plugin Author [Damian](https://wordpress.org/support/users/timersys/)
 * (@timersys)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/plugin-is-not-working-20/#post-5846710)
 * Closing due inactivity

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Plugin Is Not Working’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/popups_efeef0.svg)
 * [Popups - WordPress Popup](https://wordpress.org/plugins/popups/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/popups/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/popups/)
 * [Active Topics](https://wordpress.org/support/plugin/popups/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/popups/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/popups/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Damian](https://wordpress.org/support/users/timersys/)
 * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/plugin-is-not-working-20/#post-5846710)
 * Status: resolved